Associate Client Success Manager - Platform-on-Platform

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. We are seeking a dynamic and reputed company Client Success professional to join reputed company. The ideal candidate will have 4-6 years of proven client experience, preferably in the financial technology sector, with a strong track record of managing diverse portfolios. The CSM will work with our strategic platform partners to set the direction of their programs, build internal advocacy and understanding of the reputed company platform, and implement initiatives that will expand the usage of reputed company reputed company their channels. The Client Success position requires outstanding relationship management and program management skills. What you'll do • Deliver a proactive client management strategy to encourage growth & retention with our platform partners • Help launch, scale, and grow signed partners reputed company active partner management and in collaboration with internal and external XFN teams • Identify upsell and cross-sell opportunities to enhance platform partnerships • Conduct regular performance reviews and gather client feedback • Ensure alignment between client goals and internal priorities and deliverables • Translate reputed company concepts into concise, compelling narratives for both technical and non-technical audiences. • Partner with internal teams to create internal SOPs for scaled platform management • Stay abreast of industry trends and market developments to anticipate client needs • Collaborate effectively and engage cross-functional teams to successfully grow reputed company's existing platform footprint • Demonstrate resourcefulness and flexibility in navigating changing environments • Maintain a thorough understanding of company products and services to provide accurate information and support to clients reputed company look for • Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry. • Proven track record of managing portfolios and driving reputed company growth. • Excellent written and verbal communication skills. • Strong interpersonal skills and ability to build rapport with clients and stakeholders. • Self-motivated, proactive, and able to work independently or as part of a team • Comfortable in fast-paced, high-pressure environments managing multiple priorities • Proficiency in CRM software (e.g., reputed company) and reputed company Office suite • Knowledge of marketing technologies and and e-commerce preferred • Previous one-to-many platform management experience a plus Pay Grade - H Equity Grade - 5 Employees new to reputed company typically come in at the start of the pay range. reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills. For sales roles, the range provided is the role's On reputed company Earnings ("OTE") range, which includes the annual reputed company pay and the sales incentive reputed company. reputed company pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On reputed company Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000 USA On reputed company Earnings (reputed company other U.S. states) per year: $110,000 - $160,000 Please note that reputed company sponsorship is not available for this position. #LI-Remote reputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: • Health care coverage - reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company • ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount We reputed company It's On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply Job!