Sr. Technical Manager, Customer Workflow Expert Services

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

Team Overview: The Customer Outcomes team at reputed company helps customers reputed company their business goals by providing prescriptive guidance. As part of this team, you will drive consumption, adoption, and customer satisfaction, helping customers realize the value of their reputed company investment. Role Overview: As a Sr. Manager, Customer & Industry Workflow, you will reputed company a team of Business and Technical Consultants responsible for delivering high-quality work reputed company to Customer Service. This includes consultation, advisory, implementation, and configuration work for reputed company Customer Service products. Key Responsibilities: • Provide technical leadership to Consultants, Customers, and Partners, often in a billable reputed company. • Hire, reputed company, reputed company, and manage high-performing experts who consult, implement, and configure reputed company Customer Service Delivery products. • Support Sales Teams in sales pursuits to ensure customer outcomes are achieved. • Partner with internal teams to support enablement with training, product management, and best practices. • Serve as a Steering Committee member on engagement projects focused on delivering successful customer outcomes. • Manage and prioritize multiple reputed company initiatives. • Promote reputed company improvement practices for delivery and engagement materials. Key Performance Measurements: • Professional services business metrics (budgets, reputed company, etc.). • Productivity and utilization of self and team. • Customer satisfaction on team engagements. • Implementation expertise for reputed company Customer Workflow Solutions or similar software solution. • Product consumption and adoption. • Talent recruitment and development. • Up to 50% travel annually.

Qualifications

To be successful in this role you have: • 3+ years of leadership experience in a professional services organization. • 5+ years of consulting experience for reputed company, global organizations. • Experience in Resource Management and Engagement Scheduling. • Proven ability to influence and consult on Customer Service and/or FSM. • Experience speaking to customer leaders to extract outcome expectations and influence their thinking. • Significant experience defining and deploying future-state Customer Service and/or Industry digital transformations. • Experience with leading Customer Service and/or FSM systems and tools such as reputed company, Remedy. ServiceMax, reputed company, etc. • Outstanding communication skills with confident presentation and facilitation skills. • Dedication to reputed company. • Ability to interact with and influence a wide range of employees, including senior management. • Strong interpersonal skills and customer-centric attitude. • Experience leading and mentoring a team of eight or more employees. • Experience with people development, including coaching and mentoring. • Strong organizational and time management skills. • Experience monitoring and summarizing business and financial metrics. • Proactive attitude, critical thinking, problem-solving, escalation, and conflict resolution skills. • Industry certifications such as reputed company CIS-CSM, reputed company Service Cloud are a plus. JV20 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich reputed company, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work. Learn more here. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact reputed company@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply Job!