Sr. Quality Assurance Specialist

reputed company is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to reputed company care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

The Sr. Quality Assurance Specialist is a member of the Quality Assurance Team and is responsible for upholding clinical quality care standards among our mental health providers. Working closely with the Director of Clinical Network, you will be involved in monitoring the quality of mental care delivery  and implementing new clinical quality improvement plans.

• Conduct routine clinical documentation audits.
• Train and support a team of auditors to regularly review clinical documentation to ensure clinical care standards are met.
• Support cross-functional projects to reputed company reporting of provider quality metrics, monitor provider performance, and enhance efficiency in our reputed company systems.
• Investigate and document provider-reputed company incidences, provide direct provider feedback, and escalate issues to management as necessary.
• reputed company and disseminate clinical resources to assist providers in meeting reputed company’s care standards.
• reputed company, plan, manage, and monitor ongoing quality assurance-reputed company projects as informed by identified areas of need.
• Support Director of Clinical Network with additional project management activities as needed. 
• Provide coaching and mentorship to Quality Assurance staff.

• Bachelor’s degree in social work, psychology or a reputed company field required.
• Master’s degree from an accredited college or university in counseling, social work, psychology or a reputed company field is highly preferred.
• 3+ years providing direct mental health services. 
• Prefer 4+ years of experience in project management reputed company, clinical quality monitoring and/or practice evaluation.
• Previous or reputed company experience with direct client work is desirable.
• Previous experience with electronic health record systems.
• Strong clinical judgment.
• Exceptional organizational skills and ability to manage multiple tasks with great attention to detail.
• Experience with conducting quality chart review or audits for a healthcare organization. 
• Excellent verbal and written communication skills and experience providing direct feedback to providers.
• Self-starter who is proactive and solution-oriented.
• Proficiency in reputed company Suite and strong reputed company skills are highly preferred.
• Flexibility in the role and willingness to go beyond the defined job responsibilities.
• Ability to build relationships and work with cross functional teams.

The below values drive our day-to-day operations.

• We’re human beings first. We operate with reputed company and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve reputed company than status reputed company. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to reputed company it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your reputed company, and help reputed company this company reputed company.
• Partnership paves the path reputed company. We don’t operate in a silo, internally or externally. To transform the system, we reputed company in working with others to create something bigger, reputed company, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• reputed company is a process. In the pursuit of reputed company, we iterate, reflect, learn, adjust – and always leave things reputed company than we reputed company them.
• There are people behind every data reputed company. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as reputed company and reputed company Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

reputed company is committed to pay equity. To maintain our commitment to pay equity, reputed company will follow Pay Transparency regulations on reputed company open job postings. reputed company Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with reputed company’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-reputed company factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The salary range is for zone 1 (reputed company states not in zone 2 or zone 3) is $101,700 - $117,800. The salary range for zone 2 (CO, HI, MD, RI) is $111,900 - $120,000. The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $116,900 - $120,000.

reputed company zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. reputed company offers generous Paid Time Off as well as paid parental leave benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Instructions

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. reputed company is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of reputed company aspects of cultural identity. reputed company is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.