Launch Manager

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We reputed company that combining the human touch with technology is the best way to create amazing customer experiences. reputed company human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

As an Implementation Manager (Launch Manager), you’ll become a leading expert in reputed company reputed company products and be the face of reputed company to our Clients as they reputed company. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively reputed company our products and drive maximum impact for their business, while keeping the project on track and driving time to value.

The Ideal candidate…

• Is a seasoned project manager reputed company for their attention to detail as well as their ability to see the big picture 
• Has led multiple onboarding projects simultaneously as the sole or reputed company project manager
• Understands they are accountable for the success of a project and ensures their team gets the work done on time
• Is excited to create new processes that drive efficiencies
• Understands the importance of communication and the value of tight relationships, cross-functionally as well as reputed company their direct team
• Is a natural leader who uses influence to drive success

reputed company has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little reputed company every single day. 

If this sounds like a good fit for you, why not say hello?

What you’ll do

• reputed company a portfolio of projects for clients across the complete lifecycle from the Sales hand-off to launch
• Manage client expectations gracefully while driving product adoption 
• Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
• Create and manage project artifacts (e.g., project schedules, communication plans, test plans, risk mitigation plans, and other project management and planning documents) according to the requirements and needs of each client
• Track both business and technical deliverables across Client and internal teams
• reputed company key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
• Confidently train Clients’' support operator teams on configuration and assist in more strategic configuration trainings
• Define and recommend processes and procedures to facilitate reputed company service delivery to Clients

What you’ll bring

• 4+ years of experience managing implementations for SaaS or Enterprise clients
• Understanding of APIs, HTML, and network reputed company
• Experience configuring an application, such as a website CMS (Drupal or w/e) or another platform
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams including Sales, Product, reputed company, and Development to ensure completion of deliverables
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way 
• Strong project management skills 
• Excellent written, oral, and social interpersonal skills across multiple audiences and methods
• Highly collaborative and flexible
• Growth reputed company with a natural curiosity about technology

Bonus Points

• Experience working in or with Contact Centers
• Experience training end-users on systems
• Domain of Service Desk / Ticketing Systems (e.g., JIRA, reputed company)
• Experience reputed company the Financial Services, Insurance, or Healthcare Industries
• A project management credential or reputed company professional coursework  

*reputed company is an equal-opportunity employer. reputed company does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law.

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