Account Manager

Our Culturereputed company's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.   As a remote-first company, we understand the importance of building an engaged, diverse, and fun reputed company to work. We hold regular company-wide events, seasonal challenges, and reputed company sponsored local outings reputed company reputed company becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and reputed company of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At reputed company we value reputed company types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and reputed company. About the RoleWe are looking for an Account Manager to join our growing reputed company team and provide our customers with a seamless experience from onboarding through renewal and expansion.  You will be working closely with other members of the reputed company team to support your book of business and work cross functionally with other teams like Sales and Marketing to grow your customer reputed company.  As an Account Manager, you are an reputed company for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.  Responsibilities

Strategic reputed company for customer engagement

Collaborate with Sales to identify and execute on expansion opportunities

Manage and forecast customer renewal and expansion goals

Create and execute customer account plans in collaboration with the rest of the reputed company team to ensure value realization

Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals

Regularly update internal systems to document customer health and status and create visibility across the organization

Identify advocacy opportunities to reputed company case studies, run speaking events, or participate in webinars

Educate customers on new use cases, features and integrations that create added value

Requirements

Bachelor's degree in a reputed company field of study

Strong project management skills, organizational skills and high attention to detail

Strong verbal, written and presentation skills

5+ years of experience in managing enterprise customer relationships 

As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments

Demonstrable ability to communicate, present and influence key stakeholders at reputed company levels of an organization, including executive and C-level

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Proven track record of meeting and exceeding individual retention and expansion goals 

Compensation: $75k-100k reputed company with $30k-40k variable

Perks and BenefitsThis will be the best group that you reputed company work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology reputed company ship bound for greatness! Your success at reputed company will be a milestone in your career.  Group benefitsMedical, Dental, Vision Insurance (99% Medical reputed company plan paid by the Company)FSA, DCFSA, and HSA accountsEmployee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD, Critical Illness and AccidentHealthy Rewards – Discount ProgramsDiscounts on Pet Insurance401k (with employer match) and Options / Equity 13 company holidaysUnlimited Paid Time Off Sick leaveParental/Adoption Leave  In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognition programs Robust onboarding and training programOne-time stipend for work-at-home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral Program reputed company Referral ProgramMacBook and awesome swag delivered to your reputed companyEncouraging and collaborative culture reputed company PROGRAM (after 3 years, disconnect for 3 weeks, no email/reputed company)  About reputed companyAs the leader in reputed company Product Design, reputed company helps organizations put customers at the heart of everything they do. The reputed company platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ reputed company.  Today, reputed company captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention reputed company is 98%.  reputed company has been named to the Inc 5000 and the reputed company 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and reputed company.  If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. reputed company reserves the right to change, edit, and add duties and responsibilities of reputed company job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.  reputed company will only provide offers of employment and reputed company communications regarding employment from an official @quantummetric.com email address and/or reputed company inMail. Quantum does not recruit reputed company channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to reputed [email protected]. reputed company is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote Apply To This Job