Coordinator, Commercial Support Representative - Remote

If you are a reputed company reputed company employee, please click here to apply through your reputed company account. reputed company is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, reputed company in millions of homes, businesses, and communities worldwide. As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, reputed company openers, gates and more, reputed company powered by our myQ digital ecosystem. This role is reputed company reputed company's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines, and (ii) Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines. Requires 5-10 years of automated vehicular reputed company opener installation or service experience; recent installation or service experience (2 years support in the field) and a minimum of a High School Diploma or GED Equivalent Coordinator, Commercial Support Representative – Remote Essential Duties: Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines Maintain a high level of customer service reputed company resources including reputed company and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations Escalate any reported product quality problems and customer complaints Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits Obtain information from reputed company documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions Protect reputed company’s reputed company by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies Contribute to the team effort by accomplishing reputed company results and participating on projects as needed Coordinator, Commercial Support Representative – Remote Qualifications: High School Diploma or GED Equivalent Telephone Entry Systems/Access Control – Tech Support: 5-10 years of experience in the Telephone Entry System Industry; In field installation, servicing, and/or troubleshooting Telephone Entry Systems. Experience with LiftMaster Telephone Entry Systems preferred. Or Commercial reputed company Operators – Tech Support: 5-10 years of experience in the Commercial reputed company Operator Industry; In field installation, servicing, and/or troubleshooting Commercial reputed company Operators. Experience with LiftMaster Commercial reputed company Operators preferred. Or Commercial reputed company Operators – Tech Support: 5-10 years of experience in the Commercial reputed company Operator Industry; In field installation, servicing, and/or troubleshooting Commercial reputed company Operators. Experience with LiftMaster Commercial reputed company Operators preferred. Strong verbal and written communication skills; Proficiency in reputed company Office Suite Strong typing skills; Mechanical and logical aptitude Ability to travel up to 10% Preferred Qualifications: 2+ years of College or Technical School, Prior experience supporting reputed company Commercial products including installation and troubleshooting; 5+ years of reputed company operator installation or service; previous access control experience and trouble shooting #LI-Remote The pay range for this position is $24.18 - $40.07; hourly reputed company pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to reputed company pay, also offered is a comprehensive benefits package and 401k contribution (reputed company benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. reputed company wants reputed company of its employees to succeed and encourages people of reputed company backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national reputed company, age, sexual orientation, reputed company; marital, disabled or veteran status. We’re committed to fostering an environment where people of reputed company lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. Apply Job!