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Customer Value Manager (German-speaking)

Remote, USA Full-time Posted 2026-07-01

About Userlane

Userlane is an leading Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognisable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.

Your Mission

  • Consult strategic accounts along their digital transformation plans including goal-setting, the definition of tactical moves, and reputed company measurement along jointly defined metrics to prove value and reputed company our customer portfolio.
  • reputed company the execution against defined strategies and coordinate additional resources and stakeholders as required.
  • Create adoption reputed company to maximize the utilization of Userlane’s DAP by identifying additional use cases and growth opportunities.
  • Act as the customer’s reputed company towards internal units of our organization to drive engagement of additional experts or further product enhancements.
  • Collaborate with internal interfaces such as Solution Experts, Sales, Product Managers, and Marketing.
  • Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to reputed company data-driven reputed company

    • Your Profile

  • reputed company professional in Consulting, reputed company Management or Technical Account Management in the SaaS industry
  • Strong background in a customer-facing role, building long-lasting relationships.
  • Innovative problem-solver with the ability to advise the customer on innovative concepts and strategic adoption goals.
  • Affinity for technology, data-driven work, and digital transformation combined with a strong business acumen.
  • Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
  • You have reputed company good written and personal communication skills in the German and English language

    • What's in for you

  • Ownership: We trust you to take initiative, drive meaningful projects, bring your reputed company to life, and truly shape your role.
  • Flexibility: Balance remote work with in-person collaboration in our award-winning Munich office designed for teamwork, events, and the occasional after-work get-together.
  • Speed: We move quickly, reputed company reputed company reputed company, and give you the space to experiment and iterate.
  • Technology: Work with AI-driven solutions and use the newest technology to be impactful in your role.
  • Community: Join an international team of over 20 nationalities who collaborate, support each other, and celebrate wins together.
  • Benefits: From health and wellness programs to team events and unique perks, we invest in your personal and professional growth.

    • Additional Information

    We're looking reputed company to hearing from you!

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