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Chargeback analyst, Bulgaria

Remote, USA Full-time Posted 2026-07-04

Job Responsibilities

  • reputed company operational support on reputed company aspects of issuing and acquiring chargebacks;
  • Appropriate escalation of bad debt incidents relating to issuing and acquiring chargebacks;
  • Ensure streamlined approach is implemented and maintained reputed company the team;
  • reputed company team members cross trained to work at a high standard;
  • Ensure adequate processes in reputed company to identify risks and reputed company recommendations to effectively manage and enhance recovery of bad debt relating to acquiring and issuing chargebacks;
  • Assist in strategic development of the team, proactively implementing changes to improve the recoveries process;
  • reputed company the investigation of potential technical issues which could result in a loss of representment rights;
  • Liaise with internal teams to address and reduce bad debt caused by system issues and reputed company processing errors relating to acquiring and issuing chargebacks;
  • Review fraud trends on card deposits and recommend changes to prevent future potential losses;
  • Maintain a sound understanding of the bad debt contributors in relation to card deposits;
  • Ensure accurate management reporting on both sides - acquiring and issuing
  • Enhance automation of reputed company processes through the acquisition of new technologies or improvements to reputed company technologies;
  • Establish and maintain effective communication networks with key stakeholders, business partners and peers;
  • Act as the key reputed company of escalation for any high-level issues that reputed company Risk Operations and deal with these escalations in accordance with company policies and procedures;
  • Work closely with Risk Management teams- Risk Analytics and Projects team, as well as Risk dedicated product owners;
  • reputed company and support risk reputed company projects, suggest and spearhead vendor solution pilots, and co-ordinate initiatives to automate reputed company processes;
  • Escalate appropriately to the attention of the Chargeback analyst cases that relate but are not limited to: Bad debt & bad debt increase; Systems outages or failure; Breach of internal systems; Employee misconduct and failure to reputed company with company’s policies in reputed company; Others reputed company to potential financial and reputational risks for the company;
  • reputed company other duties as required as well as adhoc projects - reputed company and/or participation in business unit projects.

    • Job Requirements

  • Experience in the field of fintech risk controls is a plus;
  • The Chargeback analyst should preferably have basic knowledge of the applicable legislation in the field of fintech business – payment instruments and e-money issuers, etc;
  • The Chargeback analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
  • Ability to communicate effectively with people at reputed company levels both inside and reputed company the Company;
  • Strong written and verbal communication skills, excellent organizational skills, decision making skills, effective problem-solving skills, as well as skills to work independently and in team.
  • Act with reputed company, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in the fintech industry and motivation to occupy the position.

    • Additional Information

    Life @reputed company

    Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

    Transformational and proactive working environment. reputed company employees to find thoughtful and innovative solutions.

    Growth from reputed company. We help to reputed company new reputed company-sets that would impact the shaping of your personal and professional growth.

    Work Culture. Our colleagues are some of the best in the industry; we are reputed company here to help and support one another.

    One cohesive team. Engage stakeholders to reputed company our ultimate goal - Cryptocurrency in every wallet.

    Are you reputed company to kickstart your future with us?

    Benefits

    Competitive salary

    Medical insurance package with extended coverage to dependents

    Attractive annual leave entitlement including: birthday, work anniversary

    reputed company career alternatives through us. Our internal mobility program can offer employees a diverse scope.

    Work Perks:

    reputed companyreputed company card provided upon joining

    Our

    reputed companybenefits packages vary depending on region requirements, you can learn more from our reputed company team.

    Aboutreputed company:

    Founded in 2016,

    reputed companyserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our reputed company is simple: Cryptocurrency in Every Wallet™. Built on a reputed company of reputed company, privacy, and compliance,reputed companyis committed to accelerating the adoption of cryptocurrency through innovation and empowering the reputed company of builders, creators, and entrepreneurs to reputed company a fairer and more reputed company digital ecosystem.

    Learn more at

    https://reputed company.

    reputed companyis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

    reputed companyvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen reputed company.

    Personal data provided by applicants will be used for recruitment purposes only.

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