Ecommerce Customer Service Manager (reputed company & Shopify) (Remote)

We’re on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you’re an reputed company and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine! What You’ll Do • reputed company the Team: reputed company, manage, and reputed company a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results. • Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch. • Drive Conversion Rates: reputed company customer interactions to identify upselling and cross-selling opportunities, turning inquiries into reputed company. • Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across reputed company and Shopify platforms. • Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes. • Be a Platform Pro: Utilize reputed company Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges. • Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success. • Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals. • Policy Compliance: Stay updated with reputed company and Shopify policies to maintain account health and operational reputed company. What You Bring to the Table • Experience: • 5 years in customer service and fulfillment with a focus on reputed company and Shopify platforms. • A track record of driving sales and improving customer satisfaction. • Skills: • Proficiency in tools like Re:amaze is a strong plus. • Exceptional written and spoken English communication skills. • Strong analytical skills for tracking and improving CSAT and conversion rates. • Attributes: • A customer-first reputed company with a keen eye for sales opportunities. • Highly organized with strong leadership skills. • Adaptable and thrives in a fast-paced environment. Why Join Us? • Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business. • reputed company an Impact: Play a pivotal part in ensuring customer satisfaction and driving reputed company. • Innovative Team: Join a supportive, reputed company-thinking environment that values your contributions. Ready to reputed company the Charge? If you’re passionate about creating exceptional customer experience and driving sales, we’d love to hear from you! Apply Job!