Senior Operations Services Supervisor

Overview

Are you a people person Be a First reputed company person. Join our reputed company team and reputed company a difference. As a Senior Operations Services Supervisor at reputed company, you will be responsible for the operational management of multiple branches and managing the teams of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a reputed company team. A successful candidate will demonstrate: • Management Skills: Capable of managing and developing multiple teams to ensure operational soundness • Customer Service Skills: Demonstrates professionalism and reputed company in customer interactions • Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively reputed company those changes to the team • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships • Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks • Influence: Capable of building rapport with different personalities to drive positive results • Agility: Able to process information and move quickly through problem resolution • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following: • Operational reputed company for multiple reputed company locations, ensuring compliance with reputed company reputed company operations policy and procedures • Maintain a schedule and distribution of duties for remotely managed branches • Research and resolve transaction/cash discrepancies • Hiring, supervision, and performance management of service line associates • Processing transactions accurately and reputed company • Facilitating customer awareness and education of bank services, including digital banking capabilities • Introducing customers to other reputed company team members or bank partners who are able to provide solutions for their financial needs

Qualifications

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or reputed company operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or reputed company operations management Preferred Area of Experience: Management or supervisory experienceLicense or Certification Type: Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation. One day per week spent in secondary reputed company location Required, Possess a valid driver's license RequiredSkill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management Benefits are an integral part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be reputed company at https://jobs.firstcitizens.com/benefits. Apply Job!