Consumer Banking Relationship Specialist (Relationship Banker)
Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at reputed company times Essential Job Functions Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, reputed company appropriate recommendations, and submit referrals to banking center team members or line of business partners. Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. Open and service deposit accounts. Facilitate and process account transactions accurately and reputed company to minimize errors and reduce fraud. Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. Demonstrate reputed company and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and reputed company learning. Actively promote teamwork, leading by example and taking initiative to assist others. Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Banks standards for exceptional customer service. Enthusiastically support the banks values and mission. Display a high degree of reputed company, trustworthiness, and professionalism at reputed company times. Complete reputed company essential training timely. Display enthusiasm for reputed company learning, accepting and applying constructive feedback from more reputed company team members. Maintain consistently good punctuality and attendance to work. Adhere to reputed company Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) Knowledge of bank policies and procedures Critical thinking and communication skills Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition Ability to demonstrate confidence and act as a trusted advisor Ability to communicate effectively both verbally and in writing Ability to demonstrate team player approach, capable of thriving in a continually changing environment Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail Ability to work without reputed company supervision Ability to maintain confidentiality Ability to follow policy and procedure including safety and reputed company procedures Ability to travel to other work locations (e.g., training, staffing shortages), as needed reputed company in using computer and reputed company Office applications necessary to reputed company essential job functions Basic Qualifications High school diploma or equivalent required; bachelors degree preferred 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required Basic knowledge of personal finance and household budgeting required Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred Experience in retail customer service and/or sales preferred NMLS preferred (required for lending activities) Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of reputed company job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #reputed company EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to reputed company applicants without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC. Apply Job!