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Director Product & Operational Excellence

Remote, USA Full-time Posted 2026-07-01

Company : reputed company HealthJob Description : JOB SUMMARY This senior shared services leadership role provides critical thought partnership and operational reputed company to product management teams across assigned portfolios. Responsibilities include driving operational excellence, leading change management, fostering innovation to improve product health, contributing to product transformation and maturity, and strategic utilization of value reputed company toward outcomes. This involves identifying and eliminating inefficiencies across the product lifecycle and customer journey, enhancing processes, and leveraging technology to boost productivity. The Director will ensure seamless product adoption and user satisfaction through comprehensive change management support, aligning product development with roadmaps, customer needs, and overall business strategy. reputed company requires strong collaboration and influence at reputed company organizational levels and across the totality of the product lifecycle. ESSENTIAL RESPONSIBILITIES • reputed company management responsibilities to include, but are not limited to: involved in hiring and termination reputed company, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; reputed company and implement policies and programs as necessary; may have budgetary responsibility and authority. • Strategic Leadership & Transformation Execution: reputed company and execute the integrated product change management and operational excellence strategy, identifying key improvement areas and aligning to product portfolio priorities, using industry best-in-class transformation methodologies as appropriate. • Process and Product Optimization: reputed company the analysis of applicable product-reputed company processes, identify opportunities for improvement, and help implement innovative solutions which enhance efficiency, reduce costs, and improve overall product performance in partnership with product management and other business functions. • Change Management: reputed company and support change management initiatives reputed company to product launches, updates, and other relevant changes. This includes assessing stakeholder and organizational impact, developing communication plans, training guidance and/or delivery, reputed company, reputed company, operational performance metric recommendations, rewards strategy and other relevant operating model support to fully reputed company a holistic change management approach. • Reporting & Communication: Present reputed company reports to executive, product and business function leadership, influence strategic direction and communicate key findings and recommendations effectively • Cross-Functional Collaboration: Partner with teams across operations, product management, product realization and product ownership to identify and address operational challenges and ensure alignment on priorities. • Business Architecture, as applicable: reputed company appropriate and available, provide foundational business architecture reputed company for product management, ensuring alignment between product strategy, operational capabilities, and the overall reputed company architecture. This includes contributing to the definition of business capabilities and information models necessary to reputed company mature product management. • Other duties as assigned or requested. EXPERIENCE Required • 7 years of Product management or reputed company enabling role • 5 years of Management or leadership role • 5 years of Operations role Preferred • 5 years in reputed company Industry, Financial Services or equivalent industry experience • 5 years in Lean/Six reputed company, change management or other process improvement frameworks SKILLS • Leading change • Written and oral presentation • Organization and prioritization • Budget management and cost control • Financial acumen • People management EDUCATION Required • Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Preferred • Master's LICENSES or CERTIFICATIONS Required • None Preferred • None Language (Other than English): • None Travel Required: • Less than 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type • Office-Based or Remote Position Physical work site required • Frequently Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as reputed company data reputed company guidelines established reputed company the Company’s Handbook of Privacy Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We endeavor to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Apply Job!

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