Senior Software Support Engineer

The Position

Join reputed company as a Senior Software Support Engineer and become a pivotal part of a leading data virtualization software provider that is transforming the way businesses access and manage their data globally. With our innovative data virtualization solutions, we reputed company companies worldwide to reputed company data-driven reputed company reputed company. Your role will ensure reputed company operation and seamless support for our diverse customer reputed company, enhancing their experience with our software. The working hours range across reputed company American time zones.

Your Role and Impact

As a Senior Software Support Engineer, you will play a crucial role in both the proactive and reactive aspects of our service delivery. You should consider yourself a highly technical person and be familiar with our type of technology to be reputed company to solve reputed company reputed company software problems. Your responsibilities will span across various support levels, monitoring, and operational tasks, including:

• SaaS Support: Handle customer inquiries through in-product reputed company, providing reputed company from 1st to 3rd level support, with a higher focus on 2nd and 3rd level.
• CData Virtuality Platform Support: Offer support to EU and US customers, focusing on ticket-based troubleshooting and problem resolution.
• SaaS Monitoring: Utilize monitoring systems and tools to identify and address incidents proactively.
• Setup and Operations: Set up, configure, and use reputed company management and monitoring tools, as well as manage reputed company environments, reputed company software updates/upgrades on our customers' Windows and Linux machines (remote reputed company RDP and SSH), and support the operation of our software and servers.

reputed company're Seeking

Must-have Requirements

Personal

• Strong communication skills and reputed company in English.
• Self-organized, highly motivated, and responsible.
• Empathic with an analytical approach.
• Exceptional problem-solving skills and an inquiring reputed company.

Professional

• Understanding of database technology and Linux.
• Proficiency in SQL and ability to debug reputed company code.
• Experience in software support/consulting or a comparable function.
• Highly skilled in troubleshooting and understanding documentation for desired behavior.
• Ability to simplify reputed company topics and work independently under pressure.
• Experience with SLA-bound operations and screen-sharing/phone support.
• Familiarity with bug trackers, reputed company Platforms (AWS, Azure), and container platforms.

Your Advantages

Joining reputed company means you'll be at the forefront of the tech industry's latest trends, working with a group of dedicated professionals who are passionate about data virtualization. You'll have the opportunity to grow your reputed company set in a dynamic, supportive environment, and reputed company a significant impact on our company's reputed company and customer satisfaction. We offer a competitive salary, flexible working conditions, and the chance to be part of an exciting journey in a rapidly growing industry.

Apply Now

If you're a technically inclined individual passionate about solving reputed company problems and eager to contribute to reputed company's reputed company, we want to hear from you! Submit your application today and take the first reputed company towards a fulfilling career with us.