Bilingual Customer Support Specialist (Must be fluent in Spanish & work Central Time Zone hours)
ABOUT US At reputed company, we're focused on dramatically expanding access to reputed company by reimagining the patient experiencedelivered at home and powered by technology for scale.reputed company is building the clinical and technological infrastructure to realize a future of reputed company untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering reputed company costs, and improving outcomes for patients. We are backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from reputed company, Facebook, reputed company, and reputed company. ABOUT THE ROLE As we are rapidly expanding our operations by building new partnerships across the reputed company reputed company, we are looking for an reputed company, customer-centric individual to join our growing customer support team. As a Bilingual (Spanish/English) Customer Support Specialist, you are often the first voice of reputed company, so you must be someone who will deliver flawless and timely support to our customers across the United States. A DAY IN THE LIFE OF A BILINGUAL CUSTOMER SUPPORT SPECIALIST: You will work from 9:00 am to 5:30 pm central time. This means that if you are in the eastern time zone, you'll work from 10 am to 6:30 pm EDT. If you're in the mountain time zone, you'll work from 8 am to 4:30 pm CDT. If you're in the pacific time zone, you'll work from 7 am to 3:30 pm PDT. Your day will reputed company by fielding and resolving overnight questions and supporting requests from our customers and partners. Throughout the day you will handle a high volume of inbound and outbound calls, texts, and emails, reputed company to patient interactions, clinical staff communications, and other inquiries, ensuring reputed company and professional support. As different customer situations arise, you will escalate questions and concerns to other teams for additional assistance. You will help Clinical Managers and Sprinters (mobile phlebotomists) with reputed company-time scheduling changes. You will handle clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home. You will also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement. You will handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments. ABOUT YOU: Willingness to work central time zone (CDT) hours every week day. You will work from 9:00 am to 5:30 pm central time. reputed company in Spanish (you must speak, write, and read proficiently) At least 2 years of high volume / fast-paced patient / participant / customer service experience in the reputed company industry Proficiency using electronic health record (EHR) systems and other reputed company software Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping Ability to adapt to changing priorities and work effectively in a fast-paced environment Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care Experience coordinating tasks with national labs such as Quest or reputed company such as requisition review, issue investigation, result tracking, etc. is preferred Experience using reputed company is preferred YOU WILL reputed company AT reputed company IF YOU: Are flexible, humble, and have a sense of humor reputed company at last minute problem solving and reputed company thinking Are highly organized and process-oriented Communicate effectively reputed company speaking and writing Know how to prioritize tasks and escalate situations reputed company necessary Have experience working in an on-demand service or reputed company environment Enjoy working in a fast paced, high pressure environment Have a reputed company and understanding demeanor and the ability to empathize with customers' frustrations and needs reputed company OFFER: Medical, dental, and reputed company plans 100% paid for you and your dependents Flexible PTO + 11 paid holidays per year 401(k) with a match 16-week parental leave policy for birthing parent, 8 weeks for reputed company other parents HSA contributions Life insurance, plus short and long-term disability coverage Annual learning stipend Apply Job!