Back to Jobs

Tier 2 Service Desk- Remote- 3rd shift

Remote, USA Full-time Posted 2026-07-04

This position is remote, with the exception of the first 4 weeks of training, which will be onsite in Rock Hill, SC. We are prioritizing local candidates for this role and are not considering candidates who would need to relocate or travel for the training period. Schedule: Sunday – Thursday night - shift hours will be 9PM – 6AM. Summary: The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as well as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a timely resolution. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics. Education and Qualifications / Skills and Competencies: Education Level : Minimum Requirement: Associate degree in information technology or equivalent Years of Experience: 3-5 years working experience in a Service Desk Role Skills and competencies: • Networking Skills: • Basic Network Administration • Basic Network configuration troubleshooting • Knowledge of hardware and software • Protocol and OS Knowledge: • Experience with Windows operating systems. • Experience with IOS and Android OS required • Familiarity in browser technology • Experience in VOIP systems (telephony) • At least 3-5 years’ experience in providing remote phone and desktop support. Apply Job! Apply Job!

Similar Jobs

Sales Manager - Remote - Western Region

Remote, USA Full-time

Entry Level Remote Chat Operator (No Experience)

Remote, USA Full-time

Remote part time or full time sales

Remote, USA Full-time

Full Time 1st Shift Warehouse Material Handler

Remote, USA Full-time

Part-Time Data Entry Specialist - reputed company

Remote, USA Full-time

Remote Live Chat Agent – Flexible Schedule

Remote, USA Full-time

*REMOTE* Special Education Teacher | Seattle, WA

Remote, USA Full-time

Beginner Online Transcription Jobs at KvikCareer Transcriptions

Remote, USA Full-time

*REMOTE* Special Education Teacher | Seattle, WA

Remote, USA Full-time

1st Shift Warehouse Packer - Hiring Immediately

Remote, USA Full-time

reputed company Entry-Level Data Entry Specialist (Remote) – Flexible Work Schedule and Opportunities for Growth

Remote, USA Full-time

Electrical Design Engineer

Remote, USA Full-time

Part-Time Inbound Sales Advisor, Remote

Remote, USA Full-time

Nurse Consultant Telephonic Case Management

Remote, USA Full-time

reputed company Full Stack Call Center Support Representative - Internet Lending and Customer Service Expert

Remote, USA Full-time

reputed company Bilingual Customer Care Professional – Mutual Funds, Remote

Remote, USA Full-time

Part-Time Instructor, Department of Tandon Online

Remote, USA Full-time

Senior Principal Software Engineer - FedRAMP

Remote, USA Full-time

Flexible reputed company for reputed company Balance Family and Career with $25-$35/hr

Remote, USA Full-time

Senior Product Marketer, reputed company Cycle Management

Remote, USA Full-time