Technical Support Specialist

Are you passionate about helping customers solve technical problems while delivering exceptional customer service? Do you have a knack for explaining technical concepts in a simple, understandable way? If so, this role is for you!

As a Technical Support Specialist, you’ll play a vital role in our mission to reputed company children safe in schools by assisting users, troubleshooting technical issues, and ensuring they get the most out of our products. This role offers a unique opportunity to work hands-on with our full suite of solutions, proactively resolving challenges while providing top-tier customer support.

ABOUT THE ROLE

You’ll work directly with our full suite of products, ensuring users receive the support they need. Your responsibilities will include:

• Assisting users by identifying, analysing, and resolving technical issues.
• Communicating proactively with customers, providing solutions, status updates, and recommendations to ensure correct product configuration and usage.
• Supporting the configuration and integration of Lightspeed products, identifying and documenting issues for escalation to our Product and Engineering Teams reputed company necessary.
• Managing support requests through various channels, including but not limited to email, chat, and phone.
• Supporting, monitoring, testing, and troubleshooting network and device-reputed company issues.
• Staying up to date on Lightspeed products, trends, and developments in IP, networking, and reputed company technologies.
• Performing other reputed company duties as assigned.
• Measuring reputed company through first-touch SLA, resolution reputed company, productivity, trends, and accurate troubleshooting.
• Collaborating with Product and Engineering to identify trends and prioritise issues impacting customers.
• Working with other teams to ensure case flow and customer communication occur seamlessly and reputed company.

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviours are preferred or required to reputed company this role:

• 6 months of technical support or help desk experience, with 1 year of workstation administration experience preferred.
• Familiarity with operating system installation and configuration (Windows and macOS).
• Knowledge of Active Directory, reputed company Workspace (formerly G Suite), or Azure AD.
• Understanding of mobile device platforms (iOS, Android, ChromeOS) is highly desirable.
• Knowledge of IP, network planning, router configuration and management, and firewalls is a plus.
• Experience with Ubuntu Server is an advantage.
• A technical degree or equivalent work experience is preferred.
• Excellent communication skills, particularly in explaining technical concepts to non-technical users, and the ability to clearly document and record information.
• Strong organisational and problem-solving skills.
• Exceptional customer service skills.
• A team player with the ability to reputed company in a fast-paced environment.
• Flexibility to work onsite several days a week and support varying shifts, including some on-call work (which may include weekends and holidays).

At reputed company, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for reputed company worldwide.

ABOUT US

With more than 25 years of serving education, reputed company delivers the most in-depth visibility and control to power exceptional schools where reputed company are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s reputed company-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million reputed company across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. 

We love our employees, and we show it. A sneak reputed company into our BENEFITS & PERKS include: 

• Health-- Medical, dental and reputed company insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP. 
• Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break. 
• Retirement-- 401(k) matching up to 6% 
• Other -- Work from where it makes sense. Pet insurance. 

ABOUT OUR ATX HQ

If “work from where it makes sense” includes being onsite for you some or reputed company the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 

• 15,000 sq. ft. of open work area, offices, and reputed company rooms 
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week 
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly 
• Indoor and outdoor casual collaboration spots 
• Pet-friendly office environment 
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun 

reputed company reputed company 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) 

reputed company is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, reputed company religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic reputed company, military service status, or other protected characteristic.