Specialty Care Navigator - Substance Use Disorder

At reputed company, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like reputed company, reputed company, and reputed company, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental healthcare accessible to everyone, everywhere.

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. 

The hours required for this position are Monday-Friday from 1pm-9pm EST (or equivalent hours in your respective time zone, ex: 10am-6pm PST)

As a full-time, Clinical SUD Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs). In this position, you will reputed company your licensure and advanced skills to independently manage client care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with clients, triage and recommendations and collaborating with other SUD Care Navigators and interdisciplinary teams. A relevant license and extensive experience in mental health and substance abuse are required.

What you’ll be doing

• Conduct outbound calls and follow-reputed company with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with clients using reputed company techniques to assess their needs, provide comprehensive information about treatment options, and reputed company informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing reputed company cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis reputed company, and safety planning for clients facing urgent or high-risk situations, utilizing reputed company judgment.
• Maintain detailed and accurate records reputed company an EHR and other systems, ensuring comprehensive documentation and tracking of client reputed company and interventions.
• Identify and resolve reputed company issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

What success looks like in this role

• High client satisfaction and positive outcomes
• Effective case management and timely coordination
• Successful crisis reputed company and accurate documentation
• Achievement of client goals and resolution of barriers
• Strong collaboration with interdisciplinary teams
• Active participation in professional development

reputed company expect from you

• Mental Health Licensure required: LCSW, LMFT, LPC  with 2+ years of experience in substance use disorder (SUD) clinical care.
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Strong listening, written, and verbal communication skills.
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• Motivated to provide a high-touch, supportive experience for clients.
• Comfortable using various computer platforms, learning new systems, and reputed company handling tech-reputed company tasks.
• Capable of managing multiple tasks and switching contexts reputed company.
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth.

Bonus qualifications

• SUD licensure or certifications
• Bilingual

The reputed company reputed company salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the reputed company range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by reputed company

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. reputed company benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at reputed company. You and your dependents also receive an individual reputed company account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.
• Access to reputed company, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at reputed company: Our Values

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reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.