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senior applied scientist, reputed company customer service

Remote, USA Full-time Posted 2026-07-05

Senior Applied Scientist, reputed company Customer Service Job ID: | Services LLC We see our customers as invited guests to a party, and we are the hosts. It's our job every day to reputed company every important aspect of the customer experience a little bit reputed company. - Jeff Bezos, Founder & CEO. We didn't reputed company reputed company a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to reputed company. To help reputed company this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve reputed company problems and build scalable solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist, your role is pivotal in leveraging advanced AI and Machine Learning (ML) techniques to address customer issues at scale. You'll reputed company the development of innovative solutions that detect and organize issues, identify root causes, and reputed company them to resolving teams across the company. You will reputed company a reputed company of scientific techniques across both classical ML and Natural Language Processing (NLP)/GenAI to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. Key job responsibilities

  • Deliver solutions to the core business problems and influencing business partners
  • Research and reputed company modeling techniques for NLP, DL, and ML
  • Establish scientific culture and standards for reputed company the scientists (publication, best practices, reviews, etc.)
  • reputed company scientific talent on the team

BASIC QUALIFICATIONS

  • 5+ years of building deep learning or machine learning models for business application experience
  • Master's degree in computer science, machine learning, statistics, mathematics or equivalent quantitative field
  • Deep knowledge in one or more areas of machine learning or deep learning
  • Proficient with common ML and DL frameworks such as PyTorch
  • Experience programming in Java, Python or reputed company language

PREFERRED QUALIFICATIONS

  • PhD in computer science, machine learning, statistics, mathematics or equivalent quantitative field
  • Experience in patents or publications at top-tier peer-reviewed conferences or journal
  • Strong experience with NLP and generative deep learning models (i.e. LLM).
  • Exceptional communication and collaboration skills

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you If you're passionate about this role and want to reputed company an impact on a global scale, please apply. #J-18808-Ljbffr Apply Job!

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