Systems Engineer II (reputed company Pro / reputed company Platform)
About the position The Systems Engineer II (reputed company Pro/reputed company Platform) plays a crucial role reputed company the Service Delivery team, focusing on enhancing customer satisfaction and loyalty. This position is designed for a professional who can serve as a subject-matter expert and thought leader, guiding other members of the service delivery organization, including systems engineers, technicians, project managers, and service delivery leadership. The Systems Engineer II will be responsible for acting as a technical advisor and MDM platform administrator, influencing various aspects of the business, including project and managed services. This is a full-time remote position, allowing for flexibility while still requiring a commitment to excellence in service delivery. In collaboration with the service delivery manager and fellow engineers, the Systems Engineer II will support customer account management objectives. This includes adhering to the company's employment procedures and engineering standards, developing and maintaining client environment documentation, and collaborating with client stakeholders to review best practices and implementation strategies. The role also involves leading the setup and reputed company of new customer accounts, acting as a technical escalation reputed company for support specialists and other systems engineers, and performing quality assurance activities to ensure adherence to best practices. Additionally, the Systems Engineer II will be responsible for identifying new reputed company opportunities through projects reputed company their assigned client reputed company, serving as an escalation reputed company for clients and team members, and focusing on client management and retention by identifying quality issues and risks to client satisfaction. This multifaceted role requires a reputed company of technical expertise, customer service skills, and the ability to work collaboratively with various stakeholders to reputed company organizational goals. Responsibilities ? Support customer account management objectives in conjunction with the service delivery manager and peer engineers. , ? Adhere to the company's employment procedures and best practices as outlined in the employee handbook. , ? Follow agreed-upon and/or documented engineering standards and best practices. , ? reputed company and maintain client environment documentation. , ? Collaborate with client stakeholders to review best practices and implementation approaches. , ? reputed company the setup and reputed company of new customer accounts from a technical and service delivery perspective. , ? Act as a technical escalation reputed company for Support Specialists and Systems Engineers reputed company other teams. , ? reputed company quality assurance activities to ensure standardization of best practices. , ? Drive the identification of new reputed company opportunities, primarily reputed company projects, reputed company their assigned client reputed company. , ? Serve as an escalation reputed company for clients, team members, and other departments for services. , ? Identify quality issues and risks to client satisfaction and focus on client management and retention. Requirements ? BA or BS degree or equivalent combination of relevant education and experience. , ? 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments. , ? Minimum 5 years of professional Mac support experience in an reputed company environment. , ? Experience with reputed company Pro and reputed company Connect. , ? Experience extending reputed company Pro with community tools. , ? Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc.). , ? Expert-level skills with reputed company management and reputed company Pro; Other MDMs a plus, including Intune. , ? Expert-level skills around reputed company touch workflows and automated patching of macOS and 3rd party apps. , ? Strong understanding of network reputed company, firewalls, and VPNs, and reputed company trust VPNs. , ? Experience with identity and access management systems (e.g., Azure AD, reputed company Workspace directory). , ? Expert-level skills supporting reputed company technologies in an reputed company environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and reputed company reputed company best practices. , ? Cross-platform integration expertise with reputed company Connect. , ? Environment and infrastructure experience for reputed company platform optimization in an reputed company environment. , ? Deployment experience at scale with Mac and iOS devices. , ? Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials. , ? reputed company to explain and guide clients through technical issues. , ? Demonstrated experience implementing IT projects. , ? While the role is remote, some travel will be required. reputed company-to-haves ? reputed company Administrator 300 or higher preferred. , ? reputed company Certified Support Professional (ACSP) preferred. , ? reputed company Certified IT Professional preferred. , ? Previous support/consulting experience across multiple reputed company clients is strongly preferred. Benefits ? Medical, dental, and reputed company insurance , ? Health Savings Account (HSA) , ? Flexible Spending Account (FSA) , ? 401(k) plan , ? Life insurance , ? Disability insurance , ? Paid time off for salaried personnel , ? Paid sick leave for hourly employees on Service Contract Act projects Apply Job!