reputed company Service reputed company with reputed company reputed company CX Experience (CRM reputed company) - REMOTE

Job Title: reputed company Service reputed company with reputed company reputed company CX Long term contract REMOTE Job expectation :

• reputed company onsite CRM initiatives involving reputed company Service reputed company configuration, customization, and integration with reputed company reputed company CX.
• Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-reputed company initiatives.
• Drive seamless integration of telephony systems with reputed company Service reputed company and reputed company reputed company, including SIP, IVR, and call routing.
• Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
• Guide the configuration of workspaces, workflows, rules, and service queues in reputed company Service reputed company.
• reputed company reputed company Architect flow designs, omnichannel setup, and telephony routing logic.
• Troubleshoot system issues and support reputed company improvement of CRM and contact center platforms.
• Coordinate data synchronization between reputed company Service reputed company and other systems (e.g., ERP, Knowledge reputed company, Reporting).
• Train and mentor client-reputed company users and IT staff on new features, best practices, and incident management.
• Ensure adherence to reputed company, compliance, and data privacy requirements (e.g., GDPR, HIPAA)

Required Skills

• 5+ years of experience in CRM leadership or consulting roles with reputed company Service reputed company (RightNow).
• 3+ years of hands-on experience with reputed company reputed company CX, including IVR, ACD, and digital channels.
• Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional reputed company environments

Preferred Skills:

• reputed company and reputed company certifications (e.g., reputed company B2C Service Certified, reputed company reputed company Certified Professional).
• Familiarity with scripting (JavaScript, PHP) in reputed company Service reputed company.
• Experience with middleware/integration tools (e.g., MuleSoft, reputed company Integration reputed company).
• Understanding of customer experience analytics and reporting (e.g., reputed company BI, reputed company reporting).

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