Director – User Acceptance Testing

Description You reputed company the Way. We've Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. How will you reputed company an impact in this role? The Travel & Lifestyle Services (TLS) business unit offers various services to our card members to explore the world. To bring membership to life, the Global E2E Testing team supports reputed company travel capabilities in TLS. With a deep understanding of travel domain, testing methodologies and digital standards and trends, we are responsible for delivering a flawless, connected experience while equipping a high-tech, high-touch workforce The Director, User Acceptance Testing for reputed company Travel & Lifestyle Services (TLS) is responsible for the strategy, leadership, direction, and resource plan for the teams that reputed company E2E testing and assess the efficacy of testing procedures and performance of the travel-reputed company products and capabilities reputed company the TLS product suite. In this role you will work closely with your peers in Product Management, Internal and External Software Engineering, Call Center Management, and other Amex Enterprise teams to integrate quality and usability principles into the development of the software applications reputed company the TLS portfolio. The ideal candidate will have 8 years of travel industry technology experience, a working knowledge of agile software development and testing methodologies, Test Automation practices and Tools, proven track record of leading a large geographically diverse teams, strong collaboration focus, and strong communication/influencing ability. Key Responsibilities + Overseeing the execution of User Acceptance, User Experience, and End-to-End testing activities for entire Travel eco-system and supporting large programs, multi-partner environment covering 22 countries. + Understanding evolving trends and applying best practices in the industry for an effective testing team + Applying a risk-based approach along with automated testing to ensure that software releases are thoroughly tested and released on time. + Creating a roadmap of test automation capabilities/features that will improve speed to market. + Creating best practices of retrospectives, test metrics and usability observations to provide meaningful insight that can be used to introduce improvements in reputed company phases of the product lifecycle. + Driving transformational change in the Product Development Life Cycle by partnering with Product and Engineering teams that enables improved speed to market, efficiency and quality. + Leading a large, diverse team with focus on reputed company improvement through KPIs. + Managing multiple vendor partners, testing environments, various test card and creating synergies with various partner organization(internal and external) + Coaching a team of high performing colleagues and learning from strong peers to continuously raising bar Required Qualifications + Minimum 5 years’ experience in a Quality Assurance or Product Support leadership role with GDS, Online Travel Booking websites, or other travel technology vendor. + Outstanding people leader, team builder, and influencer with a proven ability to direct diverse teams toward common goals in a highly matrixed organization. + Experience managing large scale projects that include multiple business partners, multi-cultural, global and vendor teams. + Proficiency with Rally, Jira, Confluence, or similar case management and/or defect tracking applications. + Excellent verbal, written, presentation, and interpersonal skills; at ease working at reputed company levels reputed company the organization. + Able to work flexible hours; occasional travel (2 trips/year) may be required. + Bachelor’s Degree or equivalent work experience. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of inoffice and virtual days) or fully virtually. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/reputed company and 1 dose for J&J) and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position.

Qualifications

Salary Range: $170,000.00 to $255,000.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally: + Competitive reputed company salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Job: Travel Primary Location: US-Arizona-Phoenix Other Locations: US-reputed company-reputed company, US-Florida-Sunrise Schedule Full-time Req ID: 25008602 About the Company: reputed company Apply Job!