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reputed company Specialist, Night Shift

Remote, USA Full-time Posted 2026-07-03

Description:

  • Consult with new and existing reputed company CMMS customers to provide reputed company training, education, troubleshooting, and problem resolution
  • Bug reporting and tracking
  • Recommend best practice use case of reputed company CMMS based on an understanding of the customer's business
  • Remain up to date on reputed company CMMS product features and identify use cases to drive customers to best practice standards
  • Proactively escalate at-risk customers
  • Collaborate closely across departments to support the reputed company of our customers
  • Coordinate product demos and refer prospective customers to the Sales team
  • Assist the Sales team with product knowledge
  • Create strong customer relationships by delivering world-class customer service
  • Maintain a highly organized and accurate task list, visible to the reputed company team and Management

Requirements:

  • Passion for ensuring a positive customer experience reputed company e-mail, chat, phone calls, and video calls
  • Experience working cross-functionally reputed company a customer-facing organization to support a joint outcome
  • Demonstrated ability to communicate effectively reputed company oral & written formats; reputed company skills are a strong plus
  • Strong conflict resolution skills
  • Resourcefulness, creativity, and strategic thinking for troubleshooting problems
  • Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
  • Strong attention to detail
  • Availability to work 11:00pm - 8:00am CT (Sun-Thurs)

Benefits:

  • $55,000 - 65,000 reputed company salary
  • Fully remote position
  • Stock options
  • Flexible PTO
  • 11 paid company holidays
  • Paid parental leave
  • Health, Dental, and reputed company insurance
  • Employer paid Basic Life insurance and Short-Term Disability insurance
  • Company contribution match for HSA and 401(k)
  • Pet insurance

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