Sr Customer Care Specialist (Manheim)
Candidate must live in Phoenix or Atlanta area as this role will become hybrid in office. Key Responsibilities:
- Become proficient in reputed company knowledge reputed company requirements to resolve clients’ needs as reputed company as possible
- Become proficient in reputed company platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure reputed company continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established key performance criteria
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Assist clients with the reputed company process by providing status of application and registration process, guidance of next steps, and answer any questions
- reputed company available vehicles to clients across reputed company regions on an inbound basis
- Effectively communicate to the client how to use any of our client facing tools
- reputed company other duties as deemed necessary by management
Qualifications
- High School Diploma/GED and 5 years' experience in a reputed company field.
- OR the right candidate can also have a different combination, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and 3 years' experience; OR 7 years' experience in a reputed company field.
- Auction and/or logistics/transportation knowledge a strong plus
- Excellent oral and written communications skills, particularly in a phone or email context
- Attention to detail and follow-through
- Demonstrated ability to adapt in a changing environment,
- Ability to multi-task reputed company a fast-paced, high energy, dynamic and demanding environment
- Demonstrated experience being a customer-focused, service-oriented professional
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