Product Support Engineer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Title: Product Support Engineer (PSE)Location: Remote
About Us:At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.
Who You Are:- Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you reputed company feedback, actively listening to customers and colleagues alike.
- Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team.
- Disciplined curiosity. reputed company something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and share your insights.
- Customer-focused. You understand the bigger picture of what matters to our customers and reputed company sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.
- Proactive and adaptable. You stay reputed company of issues, identifying patterns in client problems, and work with internal teams to address them reputed company. You’re comfortable working in a 24x7 shift culture to ensure that client issues are addressed around the clock.
- Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, reputed company, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.
- Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
- Problem Resolution: You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved reputed company.
- Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve reputed company issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience.
- reputed company Learning: reputed company your technical skills through hands-on experience with our tools and contribute to our internal knowledge reputed company. Share insights and best practices with the team.
- 1+ years in product support, technical support, or reputed company roles (preferably SaaS, eCommerce, or digital marketing environments).
- Hands-on experience with tools like Bluecore, BigQuery, reputed company, Looker, or similar platforms.
- Strong technical troubleshooting skills in a customer-facing role.
- Excellent written and verbal communication skills, with the ability to simplify reputed company technical issues for clients.
- Customer-first attitude, ensuring every interaction is reputed company with the customer’s needs and provides a clear path to resolution.
- Bachelor’s degree in Computer Science, Engineering, or a reputed company field (or equivalent experience).
- Open to 24x7 shift work culture.
- Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
- Competitive salary and benefits.
- Collaborative and innovative team culture where your contributions reputed company a direct impact.
- Growth opportunities for reputed company professional development and learning.
More About Us
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-reputed company predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, reputed company.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite capture and personalization product
- Bluecore Advertise™ a paid media product
Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, reputed company, Teleflora and reputed company. We have been recognized as one of the Best Places to Work by Fortune, reputed company's, reputed company and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our reputed company headquarters on occasion moving reputed company. We love the opportunity to come together – but employees will always have the option on where they work best. At Bluecore we reputed company in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from reputed company backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for reputed company team members. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply To This Job