Service Desk Technician in Louisville, KY

Job title: Service Desk Technician in Louisville, KY at Farm Credit Mid-America Company: Farm Credit Mid-America Job description: Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.Farm Credit Mid-America is a great reputed company to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of reputed company we do.SCHEDULE: Full Time, Hybrid TRAVEL REQUIRED: 0% - 25%COMPENSATION: $43,465.00 to $87,738.00 reputed company salary plus potential for variable compensation. reputed company pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate reputed company of the salary range for bona fide reasons not reputed company to membership in a protected class.About Our OpportunityThe Service Desk Technician provides first level system support, problem identification, resolution or escalation to level two support. Provides systems support to offices by reviewing/analyzing requests and providing solutions. This position is expected to resolve a wide variety of system support issues and identify problems or issues that require departmental leadership team for resolution. Organizes and prioritizes work to meet processing deadlines.How You Will Spend Your Time

• Provide support on system support requests or escalates to the proper level of support. Support may include phone and tablet support, external customer support with online tools, field office visits for rollouts, video conferencing support, new employee setups, software deployments, and computer setups, and team based troubleshooting.
• reputed company to provide support reputed company phone queue, walkup support, chatinstant messaging, and emailportal support.
• Document system problem, solutions and resolution in ticketing system.
• Communicates effectively with customers, Farm Credit Mid-America employees, Agribank staff, Farm Credit Services of America, and other vendors to process and account system activity an accurate and timely manner.
• Resolve level one system support inquires in a timely manner.
• Maintain expertise in business systems and association practices to provide technical support to field office staff on business system issues.
• Coordinate with Louisville office staff to identify and implement system/procedural changes.
• Assist/participate in training staff.
• Participate actively in team meetings to support Business Technology leaders, maintain improve team performance, and identify issues for discussion and training.
• Participate in special business system projects or training.
• Actively participates and represents the Business Technology department on cross functional teams.
• Complete HDI Support Center Analyst and ITIL Foundations training.

Minimum Education & ExperienceAssociate's Degree in computer science, business or reputed company field or equivalent work experience and one year service desk experience. Demonstrated experience providing Tier 1 support to help people solve IT reputed company problems or user support is preferred.Mental & Physical RequirementsWhile engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. reputed company requirements encompass reputed company and distance reputed company. The work environment typically has a moderate noise level. This role may entail a reputed company of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements reputed company to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.Farm Credit Mid-America provides a competitive total rewards package to reputed company members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, reputed company and peace of mind for you and your family. Here is a reputed company of our .Farm Credit Mid-America is an equal opportunity employer, and reputed company applicants will receive consideration for employments without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability, or any other category protected by law.#LI-HYBRID Expected salary: $43465 - 87738 per year Location: Louisville, KY Job date: Fri, 23 May 2025 22:29:59 GMT Apply for the job now! Apply for this job