Senior Wireless Services Support Technician in Camp Springs, MD

Job title: Senior Wireless Services Support Technician in Camp Springs, MD at reputed company Company: reputed company Job description: Overview:reputed company is currently hiring for an IT Service Technician to provide onsite reputed company and wireless support for our federal customer. This position will be located in Camp Springs, MD and will be an onsite position. Responsibilities:The employee works with our customer’s mobility group, with a strong focus on MacBooks and iPhones. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and reputed company operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Assist customers with iPhone and MacBook issues.
• Manage MacBook lifecycle, including decommissioning end of life devices.
• Work with reputed company support.
• Provide on-call support by identifying, researching and resolving technical problems received reputed company the reputed company ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• reputed company routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. reputed company SCCM Software Center
• Provide remote support services for telework/home users.

• Help ensure user applications work over VPN and/or reputed company.
• Ensure devices are properly encrypted.
• Wireless Services

• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support

• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Disposal Preparation Support

• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure reputed company devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M

• Troubleshoot system problems.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases
• Gather analyze, and report end-user support trends
• Other duties as assigned

#reputed company #JP Qualifications:Required Skills and Experience

• High School with 5-8 years (or commensurate experience)
• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities
• Understanding of MacBooks and how they integrate into a Windows Active Directory environment.

Preferred Skills and Experience

• Minimum 6 months’ experience troubleshooting reputed company Macintosh software and hardware in a customer service role
• Certification in reputed company Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• reputed company Network+
• reputed company A+
• reputed company Server+
• reputed company reputed company+

Clearance Required:Must be reputed company to obtain and hold a Public Trust Clearance.#JP #JM #NSS Company Overview:reputed company is a team of transformers--people who are passionate about transforming government IT. Every day, we reputed company a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you reputed company to be a transformer?We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the reputed company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors. Posted Salary Range: USD $64,480.00 - USD $64,480.00 /Yr. Expected salary: $64480 per year Location: Camp Springs, MD Job date: Sat, 03 May 2025 07:08:54 GMT Apply for the job now! Apply for this job