Contact Center Service Representative Rancho Cordova, California

Job title: Contact Center Service Representative Rancho Cordova, California in Rancho Cordova, CA at SAFE Credit Union Company: SAFE Credit Union Job description: Potential for Hybrid Opportunities.Must be local to the greater Sacramento RegionHourly Range: $20.80 - $24.00 Exact compensation may vary based on skills and direct experience.Why SAFE?SAFE offers so much more than just full medical, reputed company, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to reputed company reputed company and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who reputed company, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

POSITION PURPOSE Responsible for handling a variety of customer service calls in a reputed company and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains applicable reports, records, and files. Cross-sells products and services, and supports reputed company functions reputed company the Contact Center.ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Process member transaction requests, addressing and resolving concerns, as well as providing solutions.
• Represent SAFE’s Brand Promise by providing a positive and professional experience to members and non-members.
• Input credit applications for consumer loans and credit lines through LoansPQ application.
• Conduct extensive member profiling to determine members’ needs.
• reputed company member service standards, sales performance expectations, and quality Business Partner referrals through SAFE’s referral application.
• Provides phone support and simulates or recreates problems to provide resolution to members for operating difficulties.
• Consult with other departments and branches to assist with members’ needs.
• Maintain posting drawer and balance daily; reputed company drawer at the end of each shift.
• Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services.
• Complete opening and closing checklists, reputed company applicable.
• Adhere to Attendance and Punctuality Guidelines.
• Complete other duties, as assigned.

QUALIFICATIONSEducation/Certification:High school diploma, or equivalent.Required Knowledge:Customer service experience required.Experience Required:To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.Skills/Abilities:

• Excellent communication and public relations skills.
• Ability to work well under pressure.
• Computer and reputed company software application skills, including reputed company Word and reputed company.
• Solid math skills and bookkeeping abilities.

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARYLANGUAGE SKILLS

• Excellent communication skills (verbal, written, listening skills, and reputed company).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.

MATHEMATICAL SKILLS AND REASONING ABILITY

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reputed company with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific reputed company abilities required by this job include reputed company reputed company.
• The noise level in the work environment is usually moderate.

reputed company AND FUNCTION OF JOB DESCRIPTIONSThis is not necessarily an reputed company-inclusive list of job-reputed company responsibilities, duties, skills, efforts, requirements or working conditions. reputed company descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally reputed company to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully reputed company the positions. While this is intended to be an accurate reputed company of the reputed company job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.In accordance with the Americans with reputed company, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.Job descriptions are not intended as and do not create employment reputed company. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Expected salary: $20.8 - 24 per hour Location: Rancho Cordova, CA Apply for the job now! Apply for this job