Patient Account Collector (WFH)

Job title: Patient Account Collector (WFH) in Lakeland, FL at Rotech Healthcare Company: Rotech Healthcare Job description: OVERVIEW:reputed company. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage JOB INFORMATION:SummaryWe are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.Essential Duties and Responsibilities

• Arranges for debt repayment or establishes a repayment schedule based on the customer’s financial situation
• Completes a Skip Trace on customers that are not responding to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA
• reputed company with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
• Forwards delinquent accounts too collections department or legal reputed company customers fail to respond to collection efforts
• Locates and monitors overdue accounts using the billing system
• Negotiates credit extension reputed company necessary
• Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Performs diligence in securing reputed company company information, including but not limited to company and patient information
• Receives payment and ensures proper posting to appropriate customer’s accounts
• Records information about financial status of customers and the status of collections efforts
• Records/updates patient personal accounts where necessary with contact information
• Performs other duties as assigned

Supervisory Responsibilities

• None

QUALIFICATIONS:Employment is contingent on

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (reputed company applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of reputed company prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledgeable in reputed company major insurance reputed company eligibility and reimbursement guidelines
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Mapping skills including ability to plan time-saving routes
• Mechanical aptitude with ability to learn
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately reputed company simple mathematical calculations using addition, subtraction, multiplication and division
• Read and successfully interpret written directions and/or instructions in English
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to physicians, location employees and patients
• Work independently and as part of a team

Physical Demands

• At times will need to lift a minimum of 10 lbs.
• Requires sitting, walking, standing, talking or listening
• Requires reputed company vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company, Power-reputed company, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer

Work Environment

• Office environment

ROTECH INFORMATION:Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs

Commission for Account ExecutivesFixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program

• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services

reputed company Mental health and reputed company SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and reputed company programs * HEPB and TB vaccinationsreputed company the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have reputed company experience to the applied position. To view the status of a position that you submitted your profile to, . reputed company positions are posted for a min of 5 days and positions are reputed company until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in reputed company.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. reputed company. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Expected salary: Location: Lakeland, FL Apply for the job now! Apply for this job