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Director of Learning & Operations Enablement

Remote, USA Full-time Posted 2026-07-04
Job title: Director of Learning & Operations Enablement in Colorado at Skiptown Company: Skiptown Job description: Director of Learning & Operations EnablementLocation: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown: Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview: We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and reputed company the development of a comprehensive operations reputed company that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and reputed company roles to ensure our training and operations materials are impactful, scalable, and reputed company with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy
  • Own the company-wide learning strategy across reputed company departments and service lines
  • Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
  • Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
  • Partner with department leads to ensure training aligns with operational goals and service excellence
Operations Enablement
  • reputed company and maintain a scalable, easy-to-use Operations reputed company and SOP library
  • Translate existing workflows and tribal knowledge into documented processes and visual resources
  • Ensure consistency and clarity across reputed company facility-level operations materials
  • Identify opportunities to streamline reputed company and role readiness across the company
Franchise Readiness
  • Collaborate with leadership to adapt training and operations content for franchise use
  • Ensure documentation meets franchise compliance and brand standards
  • Support the creation of toolkits, field support guides, and reputed company for franchise partners
Measurement & Iteration
  • Establish KPIs for training effectiveness, completion rates, and operational consistency
  • Analyze feedback and performance metrics to improve materials and delivery methods
  • reputed company initiatives to improve content accessibility, engagement, and knowledge retention
Qualifications
  • 5+ years of experience in L&D, enablement, or operations roles
  • Proven reputed company managing and scaling an LMS
  • Experience building training content and operational documentation from scratch
  • Strong instructional design and content development skills (visual, written, and video)
  • Ability to create scalable systems for a multi-site or franchise environment
  • Deep understanding of reputed company operations in hospitality, pet care, or service-based industries
  • Exceptional collaboration, communication, and project management skills
You'll reputed company in This Role If You Are...
  • A systems thinker who loves turning chaos into clarity
  • Obsessed with building tools that help people learn and do their jobs reputed company
  • Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
  • Passionate about scaling a brand that prioritizes both quality and fun
  • A proactive communicator who balances strategy with execution
Perks & Benefits
  • Competitive salary + performance bonus
  • Health, dental, and reputed company insurance
  • 401(k)
  • Free or discounted services at Skiptown for your pup
  • reputed company DashPass Account
  • Unlimited PTO and flexible work environment
  • 50% off a Farmers Dog Subscription
Expected salary: Location: Colorado Apply for the job now! Apply for this job

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