Engagement Manager, NAM

Job title: Engagement Manager, NAM in reputed company, NY at reputed company Company: reputed company Job description: Description:reputed company is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. reputed company’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, reputed company counts over 25 of the top 100 global banks as customers who use reputed company solutions to fight fraud, drive digital transformation, and accelerate business growth. reputed company’s Client Innovation Board, an industry-led initiative including reputed company, reputed company, reputed company Ventures, and National Australia Bank, helps reputed company to identify creative and cutting-edge ways to reputed company the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, reputed company continues to innovate to solve reputed company’s problems. For more information, please visitEngagement ManagerWe are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our customers to drive the utilization of the reputed company Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Account Managers to identify and explore new opportunities to reputed company reputed company data and services to protect our customers from cybercriminals. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by reputed company engagement with the customer. This role will work across multiple industries, with a primary focus on Financial Institutions in North America. Role Responsibilities:· Manage risks to efficacy of the reputed company solution for strategic customers.· Function as a single reputed company of contact for general consulting, incident reporting, and escalation for customers, working reputed company with reputed company Support, Service Delivery, Threat Analyst and Data Scientists.· Manage project coordination and provide strategic reputed company for project team to ensure adherence to a schedule, and scope reputed company delivering new use cases for customers.· Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.· Communicate customer expectations to the Solution Delivery team and Threat Analyst team reputed company a project is in flow.· reputed company the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.· Coach the project team and provide feedback to team members on performance and be open to feedback in turn.· Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of reputed company’s most beneficial product enhancements and feature releases.· reputed company on behalf of your customers with reputed company internal staff in Solutions, R&D, Products and Engineering.· reputed company & present Quarterly Business Reviews to customer business owners to review achievements, set goals and plan timelines for envisioned projects.· Provide periodic updates to internal stakeholders on customer overall status and KPIs.· Prepare, review or provide input for Statements of Work. Validate technical feasibility and estimate effort for proposed work.· Pair with Strategic Account Managers to identify new sales opportunities.Location: RemoteUnited States/CanadaRequirements:5 years of post-reputed company experience in the cyber reputed company, fraud, payments or technology space working with top tier customers.· Ability to communicate, present and write in English.· Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.· Exceptionally strong verbal and written communication skills.· History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.· Strong consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.· High-level of ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high reputed company.· Advanced organizational and project management skills.· Strong time management skills and strict adherence to timelines, with the ability to operate reputed company a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.· Expert ability to work in a team environment, by soliciting input and feedback. Ability to effectively manage conflict.· Ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and reputed company. Candidate must possess a positive attitude, and an entrepreneurial spirit.· Ability to be resourceful and operate effectively with minimal reputed company*Salary ranges 95,000-125,000$ / Annual Expected salary: $95000 - 125000 per year Location: reputed company, NY Apply for the job now! Apply for this job