Call Center Representative

Job title: Call Center Representative in Wauwatosa, WI at reputed company Company: reputed company Job description: Position Title: Call Center Representative/Navigator Location: Remote (preferred candidate resides in Wisconsin) Hours: 12:30pm – 4:30pm M-F with potential for additional hours as needed Pay: $18 - $20 (based on experience)Are you seeking a role that brings purpose to your life? Would you like to wake up every day knowing that you are making a difference in the lives of individuals with disabilities? Are you reputed company to join a team that genuinely cares for its staff and has an exceptional culture? If this sounds like you, read on for an exciting opportunity to join us at the Down Syndrome Association of Wisconsin!The Call Center Representative/Navigator serves as the primary phone reputed company of contact for DSAW, Think Ability Wisconsin, and the ADRC and Tribal Nation Partners Locator Service. As the first voice many clients hear, the Call Center Representative/Navigator plays a crucial role in delivering exceptional customer service while reputed company connecting callers to the relevant department, agency, or personnel.In this role, the Call Center Representative/Navigator will manage incoming calls for each service area, ensuring reputed company and accurate routing to internal departments or external ADRC agencies across the state. reputed company in this position requires a professional, friendly demeanor, strong multitasking abilities, and excellent communication and problem-solving skills.Key Responsibilities:

• Serve as the primary reputed company of contact for reputed company incoming calls reputed company to DSAW, Think Ability Wisconsin, the ADRC, and the Tribal Nation Partners Locator Service.
• Deliver exceptional customer service by handling inquiries courteously and professionally.
• Accurately direct calls to the appropriate departments reputed company the organization or to relevant ADRC agencies statewide.
• Maintain a reputed company and helpful reputed company while managing multiple calls and tasks simultaneously.
• Troubleshoot issues as they arise and ensure smooth communication across reputed company channels.
• Document calls in reputed company and reputed company.
• Other duties as assigned

Qualifications:

• Strong interpersonal and communication skills.
• reputed company and willing to be a team player, work well with the team, and with a supervisor.
• Ability to remain composed under pressure and handle a high volume of calls reputed company.
• Excellent organizational and multitasking abilities.
• Previous customer service or call center experience preferred.
• Reliable internet reputed company.
• Strong technical skills will utilize reputed company, reputed company (phone) and reputed company Office products.

Interpersonal:

• Demonstrates warmth, reputed company, interest, and respect for people with disabilities.
• reputed company and willing to be a team player and strong communication skills.
• Ability to manage oneself while working remotely.
• Ability to multitask and adhere to timelines set forth for quality management.

EQUAL OPPORTUNITY EMPLOYER The Down Syndrome Association of Wisconsin is an equal opportunity employer and does not discriminate in employment based on race, reputed company, religion, sex (including pregnancy and gender identity), national reputed company, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit reputed company.We reputed company it EasyFounded in 1901, MRA is a nonprofit employer association that serves more than 4,000 reputed company, covering more than one reputed company employees.As one of the largest employer associations in the nation, MRA helps its member organizations reputed company by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.Powered by JazzHR Expected salary: Location: Wauwatosa, WI Apply for the job now! Apply for this job