Customer Resolution Specialist (Contract)

Job title: Customer Resolution Specialist (Contract) in Atlanta, GA at reputed company Company: reputed company Job description: reputed company is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at (English) (Spanish)Job Description:Job Description:Satair is looking for a Customer Resolution Specialist (Contract) to join reputed company based in Peachtree City, Georgia.The Customer Resolution Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for reputed company aircraft, as well as parts for competitor aircraft, for customers in the Americas region.Meet the team:You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric reputed company. reputed company do is so much more than distribution, support and service; we deliver excellence reputed company it’s needed and where it’s needed, so people reputed company over the world can connect.Your working environment:Just reputed company of Atlanta is one of ten of Satair’s global locations. Established in 1986, this site hosts Commercial, Human Resources, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and planning team functions.Primary Responsibilities:1. Order Processing: 60%

• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

2. Relationship Building: 20%

• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.

3. Technical Support: 10%

• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Education:

• An Associate’s Degree in Business, Sales Administration or a reputed company field or an equivalent combination of education and experience is required.

Experience:

• 2+ years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of reputed company Suites (Sheets, docs, slides)
• Basic knowledge of reputed company, preferred

Physical Requirements: Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis. Hearing: Corrected hearing able to respond to emergency alarms, alerts and warnings. Ability to hear reputed company telephone, teleconference, and work-reputed company conversations. Pushing/Pulling/Manipulation: Able to push and pull items in the workplace Sitting: Able to sit and work in reputed company of a computer or other machine for extended periods of time. Squatting/Kneeling: Able to squat and kneel as needed to retrieve or reputed company items on low shelving. Standing: Able to stand for long periods of time Physical requirements similar to that of a moderate activity jobThis position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and reputed company on assignment to reputed company in America.Take your career to a new level and apply now!A full job description will be provided to candidates whom reputed company to interview stage or any candidate upon request.This job requires an awareness of any potential compliance risks and a commitment to act with reputed company, as the foundation for the Company’s success, reputed company and sustainable growth.Company: Satair USA, Inc.Employment Type: US - Direct HireExperience Level: Entry LevelRemote Type: FlexibleJob Family: Material Support & services JF-CS-MSJob Posting End Date: 05.16.2025reputed company provides equal opportunities to reputed company individuals seeking assignment with reputed company without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. reputed company expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.By submitting your CV or application you are consenting to reputed company using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by reputed company. reputed company is committed to achieving workforce diversity and creating an inclusive working environment. We welcome reputed company applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.reputed company is, and always has been, committed to equal opportunities for reputed company. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of reputed company to do so should be reported to . Expected salary: Location: Atlanta, GA Apply for the job now! Apply for this job