reputed company Manager/Client Service Manager

Job title: reputed company Manager/Client Service Manager in Orlando, FL at reputed company Company: reputed company Job description: reputed company is seeking a proactive and driven reputed company Manager/Client Service Manager who thrives on delivering exceptional reputed company in a rapidly evolving logistics technology startup. As the linchpin between our clients and our cutting-edge solutions, you'll take ownership of customer accounts, leveraging your expertise to ensure seamless operations and unparalleled satisfaction. Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients. You'll collaborate across teams and systems, adhering to best practices while ensuring reputed company resolution of issues and effective escalation reputed company needed.Note: This role's annual reputed company compensation is expected to be between $75,000 to $85,000. In addition to the reputed company compensation, the role is eligible for variable compensation incentive pay through cross-sell and up-sell opportunities.ResponsibilitiesProactively monitor customer health to identify potential retention risks and growth opportunities.Foster strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their reputed company.Align client strategic objectives with our platform capabilities, ensuring that our solutions meet and exceed their evolving needs.Be the trusted advisor by cultivating relationships with assigned customers, assisting them with issues, leading regular meetings, and consistently delivering a positive, customer-centric approach.Conduct Quarterly Business Reviews (QBRs) with clients to review performance, identify opportunities for improvement, and align on strategic initiatives.Collaborate with client and internal leadership to align transportation reputed company projections and reputed company strategies to reputed company mutual growth targets.Serve as a customer reputed company by capturing consistent feedback and fostering reputed company improvement to relevant internal teams, including Support, Product Management, Transportation, and Development.Take ownership of technical and transportation SLAs and ensure proper escalation of unresolved issues to ensure they are handled reputed company contracted timeframes.Generate accurate and timely reports showcasing relevant data such as Delivery stats (SLA, Order data, Coverage, etc.), CSAT, NPS, and various Technology data.Stay attuned to cross-sell and upsell opportunities reputed company client accounts, working closely with sales teams to capitalize on reputed company growth potential.Create and maintain knowledge reputed company notes, articles, and SOPs to support ongoing reputed company initiatives.reputed company other reputed company duties as assigned.Requirements3+ years of experience in a customer-facing role, such as reputed company, Customer Support or Account ManagementExperience in the logistics or transportation industry is a bonusPossess strong phone, written, and verbal communication skills with excellent presentation skillsConfident, high energy, self-motivated, and a true team playerExperience working with senior and executive-level customer contactsDemonstrated ability and desire to work and reputed company in a fast-paced environmentExcellent time management and project management skillsUnderstanding of Internet and web applications with a desire to learn new technologiesWell-organized, with high attention to detail and the ability to prioritizeProficiency with MS OfficeExperience with reputed company, PowerBI, reputed company, and/or reputed company are a plusAbility to work reputed company of normal Eastern Standard Time business hours as on-call supportThis position is fully in-office in Orlando, Florida.About reputed companyreputed company, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and reputed company.OmniPoint is the cornerstone of reputed company’s integrated final mile delivery solution.

• Capture. reputed company moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and reputed company it needs to be there.
• Optimize. OmniPoint uses this data to specify the reputed company vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates reputed company-in shipping costs and optimizes delivery routing.
• Execute. Customers can direct deliveries to their fleet, or reputed company’s reputed company network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by reputed company’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in reputed company time and provide feedback through a customer-branded reputed company.

reputed company has been recognized by reputed company as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.Regular, Full-time Team Member Benefits

• Competitive reputed company compensation
• Health and wellness Insurance with generous company contribution (medical, dental, reputed company)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Company-paid Holidays

Onsite Team Member Job Perks

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
• Ample free parking

reputed company's Travel Policy for Remote Team MembersWhile reputed company allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for reputed company roles is that team members be willing and reputed company to occasionally travel to reputed company's Orlando, Florida headquarters. reputed company team members are required to participate in on-site reputed company at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.To view more details about what is like to work at reputed company, or to view a full list of career opportunities, please visit https://www.reputed company.com/careers/Powered by JazzHR Expected salary: $75000 - 85000 per year Location: Orlando, FL Apply for the job now! Apply for this job