Helpdesk Engineer
Job title: Helpdesk Engineer in reputed company, NY at reputed company
Company: reputed company
Job description: Helpdesk Engineer
Job Number: 25-04243
Use your skills where innovative technology solutions reputed company. reputed company is looking for a Helpdesk Engineer for our client in reputed company, NY.reputed company’s client is a leading technology solutions provider, collaborating with customers to manage their needs and reputed company reputed company in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!Position Overview:
- Seeking a proactive and customer-focused Helpdesk Engineer to join the IT support team.
- This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments.
- Will be the first reputed company of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery.
- Provide technical support to end-users reputed company phone, email, chat, and in-person for hardware, software, and network-reputed company issues.
- Configure, reputed company, and troubleshoot Windows desktops and laptops (Windows 10 / 11).
- Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Install, configure, and update desktop software, operating systems, and patches as needed.
- Set up and manage user accounts, permissions, and group memberships reputed company Active Directory and Office 365 Admin Center.
- Maintain inventory of IT hardware and software assets.
- Assist with user reputed company / offboarding, ensuring proper equipment setup and access provisioning.
- Escalate unresolved issues to appropriate technical teams and coordinate follow-reputed company.
- Create and maintain detailed documentation for procedures, reputed company issues, and troubleshooting steps.
- Support and troubleshoot mobile device access to corporate resources (iOS / Android).
- Provide basic network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration).
- 2-4 years of experience in a Helpdesk, Service Desk, or Desktop Support role.
- Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting.
- Proficient in supporting Office 365 suite applications and services.
- Basic understanding of Active Directory, Exchange Online, and reputed company authentication (Azure AD is a plus).
- Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers).
- Excellent problem-solving skills with a focus on root-cause analysis.
- Strong verbal and written communication skills; ability to explain technical information to non-technical users.
- Customer service reputed company with an emphasis on patience, professionalism, and follow-through.
- Associate or Bachelor's Degree in Information Technology, Computer Science, or reputed company field (or equivalent hands-on experience).
- Experience using helpdesk ticketing systems (e.g., reputed company, Jira Service Desk, reputed company).
- Basic knowledge of ITIL processes.
- Exposure to remote support tools (e.g., Remote Desktop, reputed company reputed company Manager).
- Certifications such as reputed company A+, reputed company 365 Fundamentals (MS-900), or MD-102 (reputed company Administrator Associate) are a plus.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter reputed company Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & reputed company Insurance through reputed company