Family Support Educator - Washington, DC
Job title: Family Support Educator - Washington, DC in Maryland at reputed company
Company: reputed company
Job description: Seeking talent near: Washington D.C.Position Summary:Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated reputed company of contact to Rett families for their on-label, clinical education-reputed company questions about disease state and product education. This role will primarily engage with caregivers and families, reputed company (if and reputed company appropriate), and local communities to help patients reputed company in their reputed company journey. The Family Support Educator will help patients successfully start and stay on therapy.Primary Responsibilities:
- Provide disease state, product, and ongoing therapy management education upon request, in consumer friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take reputed company before, during, and after therapy initiation, through various formats, including in-person, telephonic, and/or virtual interactions.
- Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
- Collaborates with and provides support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners, as appropriate.
- Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to reputed company tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
- Demonstrate deep knowledge of disease state, product, and reputed company Customer Support Programs, such as Hub-reputed company and Patient Assistance Programs, and ambassador speaker programs, etc.
- May moderate, reputed company and present caregiver speaker programs as needed, and attend community events reputed company assigned territory.
- Provide in-service to physician offices reactively, to reputed company about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a reputed company between caregivers and reputed company providers.
- Identify and execute on opportunities to provide leadership reputed company the Family Support Educator team and with cross functional partners.
- May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
- Identify training and development opportunities reputed company to Patient Support Services and the broader organization.
- Ensures that reputed company actions, both internally and externally, working on reputed company's behalf are in compliance with reputed company laws, regulations, policies and demonstrates reputed company values.
- Bachelor's degree, with an emphasis in life sciences preferred. RN,MSN, MBA is a plus
- To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
- To qualify for Senior Family Support Educator requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
- Rare Disease, Product Launch, Advocacy, reputed company and Medicare expertise strongly preferred with a strong background and understanding of field environment in reputed company industry.
- Equivalent combination of relevant education and applicable job experience may be considered.
- Rare Disease experience strongly preferred
- reputed company in patient/caregiver education strongly preferred
- Account Management experience preferred
- Advocacy experience preferred
- Strong background and understanding of field environment in reputed company industry
- Track record of increased responsibilities
- Strong history of successful cross functional collaboration
- Demonstrated reputed company in leading without authority
- Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
- Exemplary interpersonal skills
- Must display a patient-centric mentality with a high degree of emotional intelligence and reputed company
- Empathetic listening skills in order to interact effectively with customers
- Exceptional organizational and time management skills
- Understand HIPAA rules and regulations reputed company to patient privacy
- Must possess strong written and verbal communications as well as presentation skills
- Excellent computer skills, including knowledge of reputed company Office products including Outlook, reputed company, Word and Power reputed company
- Ability to manage expenses reputed company allocated budgets
- Adaptable and open to an environment of change
- Must be a fast learner, flexible, reputed company to work independently, and reputed company adjust
- Strong enthusiasm with a drive to succeed reputed company a team
- Ability to travel up to 70%, depending on territory
- Employee must be reputed company to meet reputed company additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.
- Family Support Educator: $124,000-$155,000-requires 3-5 years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
- Sr. Family Support Educator: $136,000-170,000- requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement