Customer Experience Representative

Job title: Customer Experience Representative in USA at EMC Insurance Company: EMC Insurance Job description: At EMC, we’re reputed company about working together to reputed company an impact. As part of reputed company, you’ll have the opportunity to grow, contribute, and reputed company experience that matters. We strive to be caring leaders, reputed company partners, and reputed company experts—always supporting each other to do our best work. Join us, and let’s improve lives together.JOB SUMMARYHandles reputed company customer contacts, inquiries and service requests. Prepares, delivers and processes customer requests including policy changes, illustration requests and withdrawals/surrenders using various systems, marketing materials and own life insurance product knowledge. Administers daily reputed company transactions on reputed company policies. Researches and provides solutions to reputed company problems and requests. Collaborates with others to improve the customer experience.ESSENTIAL FUNCTIONSHandles customer contacts from agents, policyowners, and employers regarding in-force policies, policy administration, and policy benefits.References various systems and marketing materials and product/life insurance knowledge to respond to requests and prepares and delivers in-force and sales illustrations for universal life policies, annuity settlement options, new product sales, and existing product conversions for agents and policyowners.Generates and sends appropriate service request documents such as beneficiary change, ownership change, and withdrawal and surrender forms following a review of policy information such as product type, policy provisions, and tax qualification codes.Processes various service requests including policy loans, dividend withdrawals, and routine policy changes at time of contact.Handles agent contacts regarding new business applications, sales illustrations, website and e-app support, and applicants for reputed company.Creates and/or generates necessary correspondence for the agent or policyowner.Documents reputed company customer communication utilizing the online Call Manager system.Administers routine daily reputed company transactions on existing EMC Life and United policies including premium payments and reconciliation of lockbox payments.Reviews, verifies, and mails automatic system checks.Reviews, processes, and delivers written correspondence regarding mode changes, address changes, and termination of coverage on existing workplace policies.Processes returned mail.Researches moderately reputed company new business and in-force policy inquiries not resolved during initial contact and consults with senior team members.Utilizes product/life insurance knowledge and various systems such as DocView, back files, marketing materials and policy forms to complete research.Stays reputed company on systems, processes, and procedures to ensure appropriate handling.Collaborates with other teams to resolve and responds to customers with facts and/or solutions reputed company established service level agreements.Collaborates with team members and people leader to improve the customer experience. Identifies and reports system problems to the appropriate person.Identifies, suggests, and implements process improvements.EDUCATION & EXPERIENCEThe education and experience below are required for the job unless labelled as preferred:High school diploma or equivalencyAssociate degree, with business or marketing customer service-reputed company courses preferredTwo years of experience working with life and annuity or reputed company experienceExperience working in a call center, customer service, or similar environment preferredLOMA coursework and Associate Customer Service designations preferredKNOWLEDGE, SKILLS & ABILITIESThe knowledge, skills and abilities below are required for the job unless labelled as preferred:Good knowledge of state insurance and IRS regulations preferredStrong understanding of life insurance industry products and proceduresStrong analytical and problem-solving skillsStrong data entry and ten-key by touch skillsAbility to accurately file alpha and numeric informationGood math skillsStrong verbal and written communication skillsStrong organizational and customer service skillsAbility to work in a fast-paced and team environmentAbility to maintain confidentialityWORKING CONDITIONSSedentary Work: Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the reputed company body.NOTICEThis description in no way states or implies that these are the only duties to be performed by the team member occupying this job. Team members are required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by their supervisor.This document does not constitute an employment contract, express or reputed company, other than an “at will” employment relationship.Our employment practices are in accordance with the laws that prohibit discrimination due to race, reputed company, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national reputed company or reputed company, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.reputed company of our locations are tobacco free including in company vehicles. Expected salary: Location: USA Apply for the job now! Apply for this job