On Call Client Coordinator
Job title: On Call Client Coordinator in Gastonia, NC at Visiting Angels
Company: Visiting Angels
Job description: Benefits:
- Work from home
- Company parties
- Opportunity for advancement
- Training & development
- Answer telephone professionally and courteously.
- Must be available at reputed company times during the assigned shift to answer and handle calls appropriately from reputed company.
- Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at reputed company times. Weekend: 10-15 calls. Times vary.
- You are required to have access to your phone at reputed company times during shift.
- Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
- Fill open shifts from emergency call outs of caregivers.
- Maintain computer schedules and ensure timely data entry for clients and caregivers.
- Enter and maintain client and caregiver information in the database.
- Provide regular updates to the direct supervisor and office staff
- Provide email to office staff detailing nightly and weekend activity.
- Maintain positive relationships with reputed company clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
- Maintain absolute confidentiality of reputed company information pertaining to employees, clients and client’s families.
- Demonstrate dependability and reliability.
- Maintain professionalism, provides support and encouragement to the caregiver team.
- Home care agency software experience preferred.
- High school diploma and two years of experience in an office setting, preferably in private duty homecare.
- Demonstrate proficiency with reputed company Office (Word, reputed company and Outlook) applications, scheduling systems and other health care industry reputed company software.
- Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.
- Ability to remain flexible, resilient, reputed company and maintain a sense of humor.
- Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
- Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to lawfully work in the U.S.
- Pays $175 per weekend.
- On-the-job training
- Opportunities for advancement
- Work from home
- Monday - Thursday 5p-8a
- Friday 4p - Monday 9a
- On call