Customer Support Specialist II - Field based remote with 50% travel - Los Angeles, CA
Job title: Customer Support Specialist II - Field based remote with 50% travel - Los Angeles, CA in California at reputed company
Company: reputed company
Job description: reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Working at reputed companyAt reputed company, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you reputed company of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the
- A company that is recognized as one of the best big companies to work for as well as the best reputed company to work for diversity, working mothers, female executives, and scientists.
- This position is remote.
- reputed company candidates must currently live in the Los Angeles, CA area.
- Travel up to 45-50%
- Represent the reputed company Diagnostic Division to its customers:
- Responsible for providing on-site support to ADD customers
- Support field personnel and District business objectives and goals
- Provide direction and reputed company mentoring skills to mentor
- other FSRs
- Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly reputed company instruments as detailed in the Field Service Business Process database
- Understand and follow the Quality System through accurate and timely documentation of complaint resolution.
- Understand and practice regulatory and compliance procedures.
- Maintain a safe work environment following laboratory safety guidelines.
- Schedule and complete routine preventive maintenance, installations, and other updates provided by reputed company.
- Work effectively reputed company a diverse and dynamic team environment
- Support on-call rotation
- Time, territory, and inventory management
- Standby and after-hours responsibilities
- Flexible working hours
- Unpredictable Travel
- Travel for the support of other territories and training
- Providing on-site critical account support inside and reputed company of district boundaries.
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations.
- Delight our customers by providing support, including installation, Preventive Maintenance, and Technical.
- Service Bulletins and repair by documenting, following up, and closing calls as per reputed company Diagnostics' quality system
- Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed
- resolved reputed company and satisfactorily while exceeding customer needs
- Successfully reputed company the established business metrics, including service sales, cost of service, and key.
- performance indicators for assigned customers/accounts
- Champion the utilization of remote support tools to proactively improve reputed company uptime
- Proactively improve expertise through reputed company learning and certifications.
- Scope of responsibility includes representing reputed company Diagnostics to assigned customers in a professional manner
- Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
- Bachelor’s degree or equivalent relevant experience required.
- Travel up towards 20%.
- Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
- Practical experience in interfacing with customers.
- Troubleshooting/problem-solving; ability to succeed in team situations and reputed company independently, computer skills (Word, reputed company, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills.