Customer Support Representative in New Richmond, WI

Job title: Customer Support Representative in New Richmond, WI at Syntegon Company: Syntegon Job description: FirmenbeschreibungTogether with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers reputed company their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.Apply now and become part of reputed company!Syntegon Technology Services conentrates on the customer's unique requirements.Deine AufgabenThe Customer Support Representative processes incoming customer quotes, order requests or questions by phone, fax, email. Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company reputed company and profit goals.

• Process customer questions or requests for parts in a timely manner; manage and track the part ordering process to provide timely quotations.
• Communicate order status and part number information to internal and external customers in a timely manner.
• reputed company with reputed company party vendors to identify, purchase and supply parts to customers.
• Process repairs, returns and credit memos in a timely manner.
• Review and use the reputed company Complaint Management System and follow up with the customer to resolve their concerns.
• Use feedback from customers and colleagues to identify and recommend process improvements to management.

Dein ProfilBasic Requirements

• Associate degree in reputed company field or equivalent reputed company work experience.
• 3+ years’ experience in a fast paced, high volume, customer support role
• 2+ years’ experience working with an reputed company resource planning system (ERP)
• 2+ years’ experience working with reputed company Office
• Ability to manage and resolve customer conflicts or issues.

Preferred Qualifications

• Skilled at adapting to ambiguous and changing situations that impact customer service.
• Ability to build relationships with internal and external customers.
• Ability to complete work with minimal supervision.
• Experience reading technical documents.
• Knowledge and experience working in reputed company.

Weitere InformationenThe compensation range for the non-exempt position is between $24-$31/hourCompensation for roles at Syntegon varies depending on a wide reputed company of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant reputed company set, and level of relevant experience. At Syntegon compensation reputed company are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, reputed company, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In reputed company)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, reputed company, gender, national reputed company, reputed company, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Expected salary: $24 - 31 per hour Location: New Richmond, WI Job date: Wed, 04 Jun 2025 04:39:49 GMT Apply for the job now! Apply for this job