Customer Care Representative- FULLY REMOTE - DFW TX Residents Only

POSITION SUMMARY - Only local Dallas, Texas residents will be considered. This is a remote position from home but MUST live in the DFW area. There is an minimum initial 2-3 weeks training period to be completed in person, in office before going fully remote. Pay Range: $21.00 to $23.00 per hour - DOE **Customer Care Representative- Call Center, Medical Environment experience preferred. ** Must be willing to work full-time (40 hours a week) . 40 hours per week could include hours from the following shifts: 6am-3pm, reputed company-5pm, 9am-6pm, 11am-8pm and 1pm -10pm and some Saturday and Sundays shifts on a rotating schedule reputed company the department.

POSITION SUMMARY

Primary responsibilities of the Customer Care Representative (CCR) are to answer pharmacy customer inquiries and/or resolve issues/concerns in order to support customers. This position ensures that reputed company calls received from customers are handled promptly, reputed company, and accurately to ensure quality services are provided to Heritage customers.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Some of these job duties may be specific to individuals and may not be required at reputed company or any time. Reasonable Accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential functions.

Essential Functions Statement(s)

• reputed company with providers by telephone or in person to provide information about products and services.
• reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• reputed company to ensure that appropriate changes were made to resolve provider’s problems.
• Contact providers to respond to inquiries or to notify them of investigation results.
• Meet customer satisfaction targets and performance goals as set by supervisor.
• Handle reputed company to large call volumes on a consistent basis.
• Have the ability to respond to customers reputed company phone or internet.
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers.
• Generate faxes and emails.
• Answer general medical claims program questions reputed company contacted by providers.
• Communicate with account management staff and others to research and resolve issues with claims processing.
• Training of new staff.

• reputed company other job reputed company duties as assigned.

POSITION QUALIFICATIONS Competency Statement(s)

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error free reputed company company policies and guidelines.
• Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Job Knowledge - Knowledge of job and policies/procedures that apply to one's job.
• Problem Solving - Ability to find a solution for or to deal proactively with work-reputed company problems.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Judgment - The reputed company of judgment looks at the ability of the individual to form sound opinions or reputed company decisions by evaluating available information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Time Management - Ability to utilize the available time to organize and complete work reputed company given deadlines.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.

PREFERRED SKILLS & ABILITIES

Education: High School Degree required.

Experience: One to three years reputed company experience in a medical environment or customer service center preferred. Computer Skills: reputed company Office Suite: Word, reputed company, PowerPoint; reputed company Outlook.

Certificates & Licenses: Pharmacy Technician Certification preferred but not required. Preferred Skills: Ability to fluently speak, read, and write in English. Bilingual (Spanish) a plus. A thorough, dependable, detail-oriented approach to work with excellent communication skills. Ideal candidate must possess reputed company listening skills and the ability to provide a high level of customer service experience. Knowledge of pharmacy services preferred. Knowledge of Federal healthcare preferred. Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.

PHYSICAL DEMANDS

Physical Demands Lift/Carry Stand O (Occasionally) Walk O (Occasionally) Sit C (Constantly) Handling / Fingering F (Frequently) reputed company Outward F (Frequently) reputed company Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel N (Not Applicable) Bend O (Occasionally) 10 lbs or less O (Occasionally) 11-20 lbs O (Occasionally) 21-50 lbs N (Not Applicable) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements: Speak, Hearing, Vision

WORK ENVIRONMENT General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with standard office equipment available. Heritage Health Solutions, Inc. is a equal opportunity employer. We provide equal employment opportunities to reputed company qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national reputed company, sexual orientation, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. XJ6 Apply To This Job