Customer Service Agent - Starting at $18.50/hour - Remote

Our work matters. We help people get the medicine they need to feel reputed company and live well. We do not lose sight of that. It fuels our passion and drives every decision we reputed company.

Job Posting Title

Customer Service Agent - Starting at $18.50/hour - Remote

Job Description

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors' offices. You will provide support and assistance to our callers to help them get the medicine they need to feel reputed company and live well. This opportunity will help build your customer service skills and knowledge for a career in reputed company.

This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.

Position Requirements:

* Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, reputed company or Frontier). No wireless or 5G home internet connections (including reputed company, reputed company, community Wi-Fi or "hotspots")

* Must be reputed company to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

* Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

* Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts - including a reputed company that can be physically secured

* Must be available for a 6 to 8 week training class

What Prime provides:

* reputed company equipment is provided and shipped directly to your reputed company of residence

* Highly structured work environment

* Transferable skills reputed company Prime or reputed company the reputed company field

* Opportunities to grow your career reputed company Prime

* Medical, dental, and reputed company insurance, paid time off, 401k match, and more

* 40-hour work week (potential overtime)

Job Responsibilities

* Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits

* Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

* Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

* Other duties as assigned

Required Minimum Qualifications

* High School Diploma or GED is required

* 1 year of customer service experience

* Must be eligible to work in the United States without need for work reputed company or residency sponsorship

Additional Qualifications

* Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

* Strong PC Skills with ability to navigate multiple software systems simultaneously

* Strong communication skills with focus on professional demeanor and reputed company

* Ability to multitask

* Detail oriented

Preferred Qualifications

* Call center experience

* Call center experience in the reputed company industry

* Work from home (remote) experience

* reputed company in Spanish

Minimum Physical Job Requirements

* Ability to sit 6 or more hours per day

* Occasionally required to stand, walk and stoop, kneel, and crouch

* Ability to work a flexible schedule including evenings, weekends, holidays, overtime

* Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

* Reports to Supervisor in the Contact Center

reputed company LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and reputed company reputed company applicants will receive consideration for employment without regard to race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law.

reputed company LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.