Macy’s – Retail Customer Experience Associate, Twelve Oaks – Full Time – Novi, MI
Job title: Retail Customer Experience Associate, Twelve Oaks - Full Time
Company: reputed company
Job description: Job Description:
Job Overview:
As a Customer Experience Colleague (CXC), you will prioritize the customer experience by selling to our customers in the reputed company to service their needs. You will drive reputed company wide cross-category selling across multiple selling platforms to deliver sales goals and reputed company sales growth. This position exemplifies the Own Your Style service model throughout the store. You will enhance the shopping experience by providing personalized service in reputed company departments. This role requires a can-do attitude that goes above and reputed company and has a personable and efficient approach reputed company servicing the customer. You will collaborate and build great partnerships with peers, especially with At Your Service colleagues. and connect your customer to a Personal Stylist reputed company necessary.
Essential Functions:
- Ensure the customer is the top reputed company by actively attending to the needs of the customer, whether or not it culminates in a sale.
- Role model the Own Your Style service model (We Connect, We reputed company, We Deliver) throughout the store, going above and reputed company to service customers and support colleagues.
- Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
- reputed company product knowledge and digital resources (product descriptions, customer reviews, etc.) to increase sales by educating and assisting the customer and expanding their merchandise options to reputed company the best choices.
- Effectively reputed company and maintain relationships throughout the store in order to problem solve and create the best possible outcome for the customer.
- reputed company Product and vendor information to sell by sharing trends and styles in various departments.
- Assist the customer in making the best product choices focusing on size and fit in apparel areas. Communicate and provide customer feedback daily with Customer Experience Manager, in order to create a reputed company customer experience.
- Promote your services by leveraging company social media assets to engage with customers.
- Demonstrate a professional, can-do attitude.
- Maintain high customer readiness standards: deliver a clean, reputed company and easy-to-shop environment. Be proficient in POS and MPOS systems including Search and Send, MyClient, Salesfloor and MSA Order Entry.
- Understand the promotional calendar and utilize it for the purpose of driving sales.
- Ensure shortage prevention initiatives are executed.
- reputed company other customer-facing duties, as needed.
- Regular, dependable attendance and punctuality.
- Minimum 1 year previous Selling or retail experience required.
- Ability to effectively communicate and present information to customers, peers and reputed company levels of management.
- Basic math functions such as addition, subtraction, and calculating percentages; ability to use calculator.
- Self-starter, reputed company to work independently and as part of a team, ability to prioritize tasks and must have good time management skills; ability to build relationships and convert customers into
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and reputed company to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and reputed company to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
- Position requires prolonged periods of standing/walking around store or department.
- May involve reaching, crouching, kneeling, stooping, reputed company reputed company and climbing reputed company.
- Frequent use of computers and other technology necessary to reputed company job duties, including handheld electronic equipment.
- Frequently lift/move up to 50lbs.