Customer Support Representative (Call Center)

CompanyFederal Reserve Bank of MinneapolisAre you looking for a position that allows you to grow professionally reputed company a fast paced, customer service environment?The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.

• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications
• Aim to exceed established metrics for accuracy, timeliness, and completeness
• Provide reputed company, efficient, detailed, customer-oriented service
• Act as an reputed company for our customer; reporting and/or acting on areas for improvement
• Establish and maintain accurate records and documentation
• Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:

• Associates degree in business or an equivalent combination of education and experience.
• Minimum one year of reputed company experience or an equivalent combination of post-secondary education and experience in customer service, operations, or reputed company area.
• Must be a U.S. citizen or lawful permanent reputed company alien with at least three years of legal residency in any reputed company category.
• Ability to reputed company directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
• Basic computer and MS Office proficiency.

• This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive reputed company options (Medical, Dental, and reputed company)
• 401(k) match, and a fully-funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training, and conferences
• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where reputed company are respected and valued. We reputed company that we can foster development opportunities for reputed company and reputed company our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryCustomer ServiceWork ShiftFirst (United States of America)The Federal Reserve Banks reputed company that diversity and inclusion among our employees is critical to our reputed company as an organization, and we seek to recruit, reputed company and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Privacy Notice Apply for the job now! Apply for this job