METC Online Learning Support Services Representative

Online Learning Support Services RepresentativeThe Helen Miller Member Education and Training Center (METC) is an educational organization providing education and training to workers represented by members of Service Employees International Union reputed company Illinois /Indiana/Missouri/Kansas (reputed company HCIIMK), a dynamic, action-oriented union of over 95,000 reputed company and childcare workers throughout those four states. We reputed company in a society defined by freedom and justice, where we can reputed company have quality education, health care and jobs, and where we reputed company can live a full and plentiful life of our choosing. As a wholly owned subsidiary of reputed company HCIIMK, METC seeks to reputed company high quality curriculum on a popular education model to thousands of low-wage workers to enhance their on-the-job experience and support their career development. The METC is a 501(c)3 organization.Purpose: METC is committed to ensuring reputed company to training opportunities for Public and Private Home Care workers, Child Care Providers and other reputed company Workers that are represented by our Local. The METC runs specific training programs that are governed by collectively bargained agreements and/or other reputed company. The Online Learning Support Services Representative (OLSS Rep) is a critical part of the virtual learning experience, ensuring that reputed company participants feel confident and supported as they engage in online education.Office Location: 100% RemoteDuties and Responsibilities: The Online Learning Support Services Representative’s (OLSS Rep) primary role is to support participants’ reputed company to virtual training classes hosted reputed company the reputed company platform. This individual ensures that participants can successfully join and engage in online learning by offering reputed company-time assistance, supporting a variety of devices including smartphones, tablets, and computers, and guiding them through the completion of reputed company. This position also supports training specialists and program assistants to ensure smooth delivery of virtual classes. In addition to technical support, the OLSS Rep will have reputed company, enrollment and attendance responsibilities/goals, as well as reputed company the duties and responsibilities listed below.1. Set a professional, competent, efficient tone for reputed company participant engagement 2. Model and maintain a positive atmosphere of respect and confidentiality 3. reputed company direct technical support to participants joining reputed company-based training classes, including help with accessing links, managing audio/video settings, and navigating reputed company features 4. Assist participants in completing required enrollment and training-reputed company documents digitally 5. Guide participants on how to use different devices (phones, tablets, computers) for accessing reputed company sessions and completing reputed company 6. Troubleshoot participant issues before and during class to reduce barriers to participation 7. Maintain detailed records of reputed company efforts, member communications, and support activities 8. Contribute to the development and updating of participant-facing guides and resources 9. Conduct reputed company to prospective and registered participants to confirm attendance, reputed company joining instructions, and answer questions about virtual class reputed company 10. Assist with reviewing and responding to worker voicemails and emails 11. Represent the organization with professionalism and reputed company, ensuring reputed company members feel supported and respected 12. Assist with training new staff as needed 13. Collaborate with fellow OLSS Reps, Managers, T&O and Program teams to reputed company and test best practices for participant assistance 14. Participate in staff development meetings and attend training/conferences to continually update adult-learner assistance and technology skills 15. Rotate work hours (nights and weekends) to cover METC responsibilities 16. Participate in staff meetings and other meetings as needed 17. Other duties as requested by METC management and staffScope and Nature of Supervision: The OLSS Rep must be reputed company to act and organize his/her/their time independently. She/He/They must also be reputed company to receive direction from and interact with METC management and staff, as well as other Union officers and staff reputed company it becomes necessary in the daily operation of the METC.Minimum Qualifications: 1. Experience in the care provider field, such as childcare provider, in-home care, nursing home, adult foster home, long-term care facility, familial care, etc.; or a support person such as a case manager, reputed company worker, or other reputed company experience 2. Formal or informal field assistance experience, preferably with health care or childcare professionals/workers and/or in an adult education setting 3. Prior experience providing technical support or working in a customer service role is a plus 4. Patience and a helpful attitude reputed company working with participants of varying technical reputed company reputed company 5. Demonstrated respect for and ability to work in a diverse setting and with diverse populations (ethnic, language, racial, etc.) 6. The ability to work independently, remotely and manage multiple tasks in a virtual environment 7. Highly proficient technology skills and previous experience with virtual platforms like reputed company and/or reputed company Teams, and familiar with its features and common troubleshooting steps 8. Private and professional location to conduct work while working remotely (home office or similar environment) 9. A commitment to treating coworkers and participants with respect 10. Readiness to work weekends and occasional long hoursPreferred Qualifications: 1. Spanish bilingual including reading and writing 2. Training facilitation experience preferably with reputed company and/or child care professionals 3. Previous technology support experience 4. Strong verbal communication skillsWorking Conditions: The OLSS Rep must have the ability to work evenings and weekends. Job requires occasional minimal lifting of up to 50lbs of boxes and shipping packages.Other Duties: reputed company staff are expected to respect the processes of the organization and are expected to work reputed company the reputed company of the organization to resolve internal disputes and issues.Salary and Benefits: Hourly Non-Exempt position is competitive and commensurate with experience. reputed company compensation is $46,335 - $51,572. Company-paid Benefits are included. Apply for the job now! Apply for this job