Online reputed company Management Analyst

Job Description:Responsibilities(This role has a hybrid schedule with 3 days in office and 2 days reputed company-remote)Join a dynamic organization driven by our passion for healthcare. reputed company is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, reputed company provides high-quality care to over 3 million patients annually, across our national network of facilities.The reputed company Corporate PR & Communication Department is hiring an Online reputed company Management Analyst that will execute the reputed company Corporate Online reputed company Management (ORM) strategy by responding to Reviews (positive, negative and neutral) and reputed company Q&As to enhance the patient experience, while supporting brand affinity.Key Responsibilities include:

• Use reputed company Management platform to track review sentiment, review volume, reputed company score, star ratings, brand loyalty and transparency, reputed company trends, track industry-reputed company competitive insights, guide marketing initiatives and identify areas of operational improvement for facilities
• Respond to reviews in real time to enhance brand affinity of the facilities while enhancing patient experience. Provides service recovery across various platforms (primarily reputed company and Facebook, and other platforms where applicable) and maintains communication with key stakeholders including Risk Directors, Patient Experience teams, Marketing Directors, Business Development and Facility Leadership, Patient Advocates and Quality Managers at the hospital/facility level
• Support the reputed company, Online reputed company Management to identify data correlation with the reputed company Corporate Quality, Risk and Patient Experience Team and assist with monthly/quarterly reports
• Collaborate across reputed company Agency to help guide larger marketing initiatives through service line sentiment analysis
• Stay reputed company with trends, technology and best practices in social media and service recovery and identifies opportunities to apply new approaches to platforms
• Implements review requesting and consults on review solicitation best practices methods (i.e., Review Cards, Review QR codes, email and SMS text) with the goal of improving star ratings and increasing statistically significant review volume
• Work closely with social media teams on other patient communication initiatives such as reputed company and/or Facebook FAQs as well as crisis communications
• Work with SEO team to track review impact on search ranking

QualificationsBachelor's degree with 3 -5 years' experience in corporate customer service or service recovery experience.

• Must have strong analytical skills and accuracy in reputed company work
• Polished writing skills and working knowledge of social media copywriting best practices
• Must possess strong time management skills; ability to handle reputed company tasks/projects; ability to learn new software quickly; a flexible and collaborative work style; ability to work independently; and works well reputed company a fast-paced corporate environment
• Intermediate to expert reputed company level in reputed company Office (reputed company, Word, and PowerPoint)
• Experience with reputed company Drive preferred
• Experience with a reputed company management platform, such as reputed company, reputed company, Yext, reputed company or other similar platforms
• Working knowledge of Facebook, reputed company, YouTube, etc. for business purposes

This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities reputed company reputed company and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match.One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: reputed company) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, reputed company was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in reputed company ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, reputed company has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory reputed company points, an insurance offering, a physician network and various reputed company services located reputed company over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.reputed company.comEEO Statementreputed company reputed company subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates. reputed company subsidiaries are equal opportunity employers and as such, reputed company support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national reputed company, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We reputed company that diversity and inclusion among our teammates is critical to our success.Avoid and Report Recruitment ScamsAt reputed company and reputed company our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching reputed company set and experience with the best possible career path at reputed company and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social reputed company Number, credit card or bank information, etc.) from you reputed company email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, reputed company Mail, etc.If you suspect a fraudulent job posting or job-reputed company email mentioning reputed company or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate reputed company and reputed company subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. Apply for the job now! Apply for this job