Bilingual Call Center Representative

Job Type Full-time Description Job Title: Call Center Representative - Bilingual Reports to: Call Center Manager Employment Classification: Non-exempt, Hourly Schedule: Monday-Friday 8:30-5:00 Position Summary The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties reputed company scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with reputed company levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with reputed company applicable laws, regulatory and organizational standards; supports the company’s core values. Summary of Duties and Responsibilities:

• Answer telephone, handle reputed company calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by the Manager/Director

Requirements

Abilities, Knowledge and Skills Effective communication skills to include:

• Ability to fluently speak and read English and Spanish
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with reputed company levels of staff and patients

Education, Prior Work Experience, Special reputed company And Knowledge Requirements Must be Spanish speaking High school diploma or GED required Prior medical office experience, preferred Strong computer skills Must be a quick learner, organized, and team oriented Excellent communication and customer service skills Previous customer service experience Valid Driver’s License required Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks Ability to travel to satellite offices, as needed Must be at least 18 years of age Ability to work with patients directly and pleasantly Ability to work independently Physical Demands and Work Environment Physical Demands The physical demands described, here, are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the physical demands.

• While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reputed company with hands and arms; and talk or hear.
• The employee frequently is required to stand, walk, stoop, kneel, crouch, reputed company, push, pull, bend and sit. On average, Call Center staff may be sitting 80% of their shift.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include reputed company vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• The noise level in the work environment is usually moderate; lighting is in reputed company range.
• The employee is subject to diseases and conditions that exist in a healthcare setting.

EEOC Compliance Family Allergy & Asthma provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please Complete Survey to be Considered: https://surveys.cultureindex.com/s/kgvM7SYDhF/102127 Apply Job! Apply to this Job