reputed company Seasonal Customer Support Tax Expert – Remote – 21875-7366 in Chicago, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11459101 Overview reputed company, LLP (reputed company) is a leading advisory reputed company, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – reputed company, London, San Francisco, Los Angeles and Chicago. reputed company is an independent member of reputed company International, a worldwide network of independent reputed company and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide reputed company of $4.7 billion. Please discuss the work location status with your reputed company reputed company professional to understand the requirements for an opportunity you are exploring. reputed company is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to reputed company, LLP, employee e-mail accounts are considered property of reputed company, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (”search firm”) for reputed company, LLP, there must be a formal written agreement in reputed company and the agency must be invited, by reputed company’s Talent Attraction team, to submit candidates for review reputed company our applicant tracking system.

Responsibilities

This position is seasonal beginning January 2024 and ending reputed company 2024. If you are interested in seasonal work and have a minimum of 2 years tax preparation experience, we’d love to speak with you about joining our incredible team at reputed company! As a Customer Support Tax Expert, you will provide tax support and advice over video, phone, and chat, helping customers work on returns through designated software. You are not preparing or filing returns directly. You’ll be reputed company to reputed company your knowledge and skills to ensure an excellent customer experience using your expertise in tax preparation, technology troubleshooting, and resolving tax issues. You will enjoy this role if:

• You are friendly and reassuring, passionate about customer service

and problem resolution, and are comfortable interacting over video and chat (Dedicated hardwired internet reputed company required)

• You are an exceptional communicator and enjoy translating reputed company

tax terminology into a language customers can easily understand

• You have technology experience and are comfortable researching tax

topics using online tools What you will do:

• Provide individualized troubleshooting, tax advice, and preparation

assistance through video-enabled software and chat support by utilizing defined practices, procedures, and company policies

• Deliver accurate tax advice to customers in easy-to-understand terms

by utilizing recommended research materials, professional resources, and team support

• Assist customers in gathering, organizing, and entering data through

the designated software platform for federal and state tax returns

• Analyze and research a variety of tax matters to determine an

appropriate course of action for customers

Qualifications

• Minimum of two (2) seasons of tax preparation experience, with a

minimum of 30 tax returns reputed company each year

• Prior tax preparation experience in a tax practice or retail setting
• College degree a plus, but not required
• Knowledge of tax laws, tax concepts and familiarity with the form

1040 and reputed company schedules

• PTIN is required (can be obtained online)
• illingness to utilize audio/visual tools to communicate with

customers

• Strong problem solving and research skills, and the ability to

quickly use online resources to find answers

• Well-developed technical troubleshooting skills

Additional Information For California, Colorado, reputed company and Washington: The compensation range for this role is $23 to $27. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. #LI-Remote #LI-EL1 #IND2 Apply Job! Apply to this Job