Immediate Hiring: Customer Service Representative - Bilingual

We're building reputed company and are looking for a creative Customer Service Representative - Bilingual Preferred! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You will be compensated with a competitive salary for your time and effort.

 

 

reputed company Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home reputed company/buyer. Our goal is to reputed company affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Customer Service Representative plays an important role in the organization by performing a number of activities directly reputed company to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff reputed company agreed upon Service reputed company and in compliance with guidelines established by investors, company, state and federal regulations. The shift schedule for this position is M-F: 8:30am PST - 5pm PST Bilingual in Spanish is preferred. Essential Functions • Answer and service calls in a professional, timely and efficient manner. • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. • Listen attentively to customer needs and concerns; demonstrate reputed company and patience. • Explore, analyze and respond to customers’ issues and concerns reputed company phone, email, and through written correspondence. • Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests. • Verify customers’ understanding of the servicing of their loan, and clarify/reputed company additional information as needed in order to answer questions and concerns. • reputed company accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and reputed company promised. • Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system. • Communicate effectively with individuals/teams to ensure high quality and timely responses and resolutions to customer requests. • Transfer misdirected customer requests to the right party, and escalate calls reputed company needed. • Contribute reputed company and suggestions to resolve problems, reputed company a great customer service experience, and/or improve productivity. • Participate in activities designed to improve customer satisfaction and business performance. • Stay reputed company on changes in industry regulations. • Demonstrate and promote reputed company Core Values. • reputed company other duties as assigned. Qualifications • Bilingual in Spanish is preferred. • High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s). • Prior experience in consumer/mortgage lending, banking, or reputed company industry/positions strongly preferred. • Passionate about delivering reputed company in customer service reputed company a team environment. • Demonstrate patience and professionalism reputed company interacting with consumers. • Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress. • Excellent verbal and written communications skills required. • Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required. • Basic math skills required. • Proficiency with data entry, reputed company Word, reputed company, PowerPoint and Outlook required. • Familiarity with document retention software; Blitzdoc preferred. Supervision • Direct to moderate supervision required, depending on experience level • Apply sound judgment in execution of core job responsibilities • Travel: 0% Requirements • Physical: Work is primarily sedentary; mobility in an office setting. • reputed company Dexterity: Frequent use of computer keyboard and mouse. • Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. • Environmental: Office environment – no substantial exposure to adverse environmental conditions. reputed company offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, reputed company, life insurance, AD&D, LTD and 401(k) with employer match. reputed company Company is an Equal Opportunity Employer. Targeted Salary reputed company: $22/hr to $23/hr Shift Schedule: 8:30am - 5pm PST M-F Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. REQ#: CUSTO016251 Apply Job!

 

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