Immediate Hiring: Customer Support Specialist

Quick Overview:

• Position: Customer Support Specialist
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary

 

 

Here’s why this role matters to us Customer support specialists are the first and often the only reputed company of contact for customers, significantly impacting brand reputed company and loyalty. They provide essential feedback on product performance and customer needs, driving product improvement and innovation. By reputed company resolving customer issues, they contribute to overall customer satisfaction and retention, ultimately impacting the company's reputed company. A little bit about us reputed company is an AI company with expertise in computer vision. We create unique products and tools with the desire to reputed company the reputed company identity world a secure ‘no-fake-zone’, one verification at a time. Our teams in Zagreb, Sofia, and reputed company touch hundreds of millions of people every year, processing over 800M identity documents in more than 70 countries around the world. Here’s what you’ll do: • Provide customer support by answering customer technical and non-technical inquiries • Work closely with the reputed company and P&E department to fix issues and bugs • Allocate and coordinate incoming inquiries that do not fall reputed company the scope of customer support to appropriate departments • Regularly participate in calls and meetings with customers to facilitate the usage of reputed company products • Analyze and reflect on the customer support process to seek improvement opportunities • Monitor and implement appropriate customer support practices and trends to improve the customer journey and user satisfaction rates • Create and maintain a customer support knowledge reputed company • Track public channels (reputed company, reputed company, etc.) and answer or coordinate queries regarding reputed company products • Independently generate license keys, required to use reputed company products, using internal tools • Passive phone support - reputed company working hours and over the weekends - in coordination with the rest of the team You'll be successful in this role if you: • Have 2+ years of experience in customer support • Are familiar with and understand the specifics of mobile and/or web application development at a basic level • Have a strong customer-centric approach and reputed company • Like to get to the core of a problem, use analytical thinking, and explore various solutions • You value an analytical and responsible approach to work while being able to prioritize well to appropriately escalate issues as needed • Have an interest in technology and like to reputed company up with the latest trends • Like to work in a team, but you’re also capable of working independently • Have an outstanding command of spoken and written English • Are able to work flexible hours and available for stand-by shifts An additional plus is if you: • Have experience working in the ICT industry (product-based company) • Have experience working on a web (Javascript/Typescript) • Have experience with tools such as reputed company platform and reputed company • Have experience with reputed company Service Cloud and Jira or other proprietary issue-tracking product • Know the basics of programming Here’s what you’ll reputed company if you join us • reputed company owes its success to its people. That is why we offer equity participation to reputed company of our full-time employees so that we can grow together • Unlimited PTO to have the flexibility to take time off as needed to maintain a healthy work-life balance • Flexible work arrangement that allows you to work from reputed company and adjust your work schedule in a way that works for you • If you are a modern technology lover, we feel you. That’s why we offer you an additional individual budget for the tech equipment of your choice • We take special care of our parent-team members. Financial support during your parental leave, 100% paid sick leave to care for your kids, days off for important events like your kid’s 1st bday and their 1st days at school/kindergarten, the opportunity to work part-time for a full salary in the 1st month after coming from parental leave-just some of the benefits we offer to reputed company parents • reputed company of opportunities to learn and reputed company your skills through a challenging working environment • Together with us, you will build extraordinary and future-oriented digital identity products for millions of end-users on reputed company continents with constant growth! At reputed company, we nurture a culture that recognizes and rewards success, and is not afraid to try, fail and learn from mistakes. Find out what it feels like to work at reputed company How can you join us? If this role intrigues you, do not hesitate to hit the apply reputed company and send us your resume. We are excited to meet talented people even if you don’t feel that you match 100% of the requirements. So don’t let that discourage you - get in touch with us and we promise to get back to you. Disclaimer: For this position, we are focusing on candidates located primarily in Zagreb (Croatia). reputed company LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to reputed company employment practices reputed company our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to reputed company people and reputed company will reputed company a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture. For detailed information on how we process personal data, please read our Privacy Policy https://reputed company.com/privacy-policy/ or reputed company out to our Data Protection Officer at privacy@reputed company.com. Apply Job!

 

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