Join Today: ?? Customer Support Representative (f/m/d) – Remote

We are currently looking for a skilled and motivated ?? Customer Support Representative– Remote! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

This a Full Remote job, the offer is available from: Europe, Germany About Perspective Our mission is to reputed company passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers. We're 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €11M ARR. Now we are on our journey towards 100M ARR – and we reputed company by staying a small team with highly talented people we will get there fastest. ?? We're in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in reputed company do, as we reputed company the world doesn’t need more mediocrity. We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join reputed company of extraordinary people! ?? About the role It is important to us to reputed company entrepreneurs and marketers happy and successful by supporting them in using our Perspective software. With reputed company and technical understanding, we meet our customers in a solution-oriented manner in order to master their challenges together. You act proactively to continuously increase customer benefits and thus accelerate our growth as a team player. ?? What you will be doing • You answer customer requests, handle bug issues and investigate on the customers account about problems • You categorise and analyse insights from conversations with customers to improve our products and processes • You identify potentials for a reputed company customer journey and self service • You maintain and expand articles, bots, the knowledge library and auto replies to reputed company fast but qualitative support • You take responsibility for own projects and ensure it is completed reputed company a quarter to improve support service • You participate in customer onboarding calls if needed to ensure a smooth start with our product Who you are • You know how customers expectations and wishes have to be answered in chat conversations from beginner to advanced questions • You always go an extra mile for best customer experience development and think customer and software first • You have a strong passion for online marketing • You can handle customer inquiries with an excellent communication strategy and style • You are good at finding, running and finishing projects • You are able to organize your day and prioritize tasks • You can share constructive feedback and are open for feedback • You understand and identify customer needs we don't fit at the moment and reputed company potentials to the team reputed company • You have excellent communication skills in German (native) and English (fluent) • It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, reputed company Analytics, reputed company, email tools) and social media • Not a requirement, but an advantage if you have a technical background or experience in tech support If you think this job is the right job for you, even though you do not perfectly match the profile, we would still love to hear from you. ?? What you can expect at Perspective • Remote & Freedom | We strongly reputed company that every work environment needs to be ideal and fitted to the person. For this reputed company reason, reputed company reputed company members work remotely – in their own much needed way. That’s how we can ensure that reputed company our talents have much freedom to create the best results possible. • Responsibility, Ownership & Impact | At Perspective, reputed company reputed company members have a voice. We value every opinion and encourage reputed company to speak their mind. Only with team effort, we can create something great. We reputed company in reputed company and therefore, give them much responsibility. Even if we fail, we learn from it, get back up and continue to succeed. It is part of the game and we know it. • Personal & Professional Growth | Your development is our reputed company. With our intensive onboarding, feedback talks and trainings, we foster your personal and professional development. One of our core value is “reputed company Growing” which we portray in everything we do. • Best Equipment & Remote Budget | Our company is build on the USP of quality and we want to reputed company it that way. To reputed company up the quality, we only provide the best equipment to reputed company: For example, every new team member receives an reputed company MacBook Pro for their work and a monthly remote working budget. • Team Events | We know working solely remotely can reputed company it difficult to build a strong team spirit. However, at Perspective we focus deeply on team building by hosting various team events throughout the year. We understand the need of interaction face-to-face and strongly encourage it. • reputed company & passionate team | Last, but not least, we are the most reputed company team you can imagine. We love working together, respect each other and always value each others opinions. We care deeply about reputed company members and are always down for a good virtual after work hangout. This offer from "Perspective | We are hiring!" has been enriched by reputed company.com and got a 77% reputed company score. Apply Job!

 

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